Jobs at American Express

Design, build, and operate production-grade agentic AI systems and LLM-powered features for financial workflows. Implement RAG pipelines, tool invocation, agent orchestration, vector storage, monitoring, and shared AI infrastructure while ensuring reliability, security, auditability, and regulatory compliance.

Lead the development of agentic AI systems at Amex Tech, guiding engineering teams, establishing technical direction, and influencing cross-team initiatives to enhance AI capabilities and improve customer interactions.

Acts as chief of staff to the SVP of Enterprise Data Management & Products, driving strategy execution, program office governance, communications, leadership engagement, workforce planning, and cross-functional alignment to deliver data, product, privacy, and AI priorities.

The Director of Data Engineering - Agentic AI will lead the strategy and execution of agentic AI systems, guiding architectural standards and managing high-performing teams, while influencing investment strategy and ensuring cross-team integration for cohesive solutions.

Lead end-to-end delivery for eCRMs technology programs, managing multiple workstreams, risks, dependencies, stakeholder governance, Agile execution, release readiness, and alignment to strategic outcomes.

Lead a team to design, develop, test, implement, and optimize AML transaction monitoring scenarios. Manage the full scenario lifecycle, collaborate with stakeholders (Product, Technology, Decision Science, Model Risk), evaluate ML opportunities, govern project intake, and report on scenario performance and KRIs/KPIs. Continuously improve detection coverage, efficiency, and documentation to support SAR processes.

Lead first-line risk and controls for Enterprise Data & AI, embedding risk management into technology delivery. Identify, assess, monitor, and report operational and technology risks for data, AI, platforms, and delivery pipelines. Partner with risk, compliance, product, engineering, and audit teams to evaluate controls, improve governance, and drive automation and continuous improvement.

Lead and execute control testing for Global Sanctions to ensure sanctions risk is mitigated across the enterprise. Independently test controls, liaise with issue management, partner with control and technology teams for model validation and reporting, oversee non-model tools, support remediation and risk assessment activities, and build/document controls for sanctions-related processes.

Lead design and implementation of production-grade agentic AI systems and shared frameworks. Drive architecture, orchestration, RAG pipelines, model integration, evaluation, observability, and safety. Influence cross-team technical direction, mentor senior engineers, run design reviews, and deliver complex agentic initiatives from concept to production in a regulated enterprise environment.

Build and operate production-grade agentic AI systems and LLM-powered customer features. Design RAG pipelines over sensitive financial data, contribute to shared AI infrastructure (LLM services, agent orchestration, evaluation/monitoring), and own reliability, security, and compliance in production. Collaborate with product and design to deliver customer-focused AI solutions.

The IT Audit Senior Manager leads data-related audits, guides teams on corrective actions, analyzes audit results, and develops audit reports while addressing complex problems and mentoring colleagues.

The Compliance Manager will advise on compliance risks, conduct assessments, monitor activities, and address regulatory obligations related to fraud and internal conduct.

The Senior Manager will lead digital product solutions to enhance internal fraud detection, collaborate with cross-functional teams, and ensure the alignment of product capabilities with risk management standards.

This role involves compliance oversight for U.S. Consumer Co-Brand credit card products, offering advisory support and ensuring compliance with regulations. Responsibilities include reviewing marketing strategies, guiding business partners on regulatory impact, and supporting issue management processes.

The Analyst-Compliance will manage Customer Due Diligence processes, ensure regulatory compliance, and support governance-related projects across markets and functions in alignment with financial crimes compliance standards.

The Manager will oversee control management for consumer services, ensuring effective issue resolution and operational risk management through data analysis and collaboration with stakeholders.

The analyst develops internal fraud reporting, dashboards, and insights, ensuring data accuracy and supporting decision-making for risk transparency and compliance.

The Director, Issues, Events & Remediation oversees the lifecycle of issues and remediation, drives large-scale change, and enhances operational risk maturity through effective stakeholder engagement and team leadership.

The Director oversees the Customer Risk Rating program, enhancing risk assessments, managing stakeholder engagement, and leading a team to ensure compliance with financial crimes regulations.

Manage high-priority, cross-functional initiatives, translate complex challenges into actionable plans, and ensure stakeholder alignment and execution.