Manager CBA Implementation Strategy & Governance

Category/Area of Expertise: Human Resources
Job Requisition: 557722
Address: USA-PA-Carlisle-1149 Harrisburg Pike
Store Code: Total Rewards Administration (5135608)
Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.
The Manager II CBA Implementation Strategy & Governance exists to ensure collectively bargained benefit agreements are translated into compliant, scalable, and executable business processes across the organization. This role serves as a senior liaison between Labor Relations, Finance, HR, Payroll, Technology, Compliance, and union vendors to align negotiated contract requirements with system capabilities, operational processes, and company policies. The position provides strategic consultation throughout the contract lifecycle, identifying risks, gaps, and downstream impacts before they affect associates, operations, or compliance. By establishing governance standards, vendor oversight practices, and implementation controls, this role helps ensure obligations outlined in the supported CBA's are administered accurately, consistently, and sustainably across all supported companies.
Our flexible/ hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office locations include Salisbury, NC , Chicago, IL, Quincy, MA, Carlisle, PA, Scarborough, ME, Hyattsville, MD and Mauldin, SC.
Duties and Responsibilities:

• Lead the end-to-end lifecycle of collectively bargained agreements by translating negotiated contract terms into executable business processes, system requirements, and implementation plans.
• Provide strategic consultation to Labor Relations, HRIS, Payroll, Finance, Legal, Technology, and Compliance teams to identify contract gaps, operational risks, and downstream impacts.
• Serve as the principal liaison across business stakeholders, operational teams, system specialists, and union vendors to drive alignment and issue resolution.
• Support governance, compliance, and audit activities including vendor controls, SOC reporting, attestation reviews, user security reviews, and disaster recovery requirements.
• Design and standardize business processes, procedures, controls, and documentation to ensure CBA's are administered consistently and accurately.
• Partner with HRIS, Payroll, and Technology teams to support system configuration, integration, reporting, testing, and implementation readiness.
• Monitor implementation outcomes, recurring issues, audit findings, and process performance to recommend improvements that reduce risk and improve operational effectiveness.
• Additional job duties may be assigned as needed to meet the needs of the business and support our Values.

Qualifications:

• Bachelor's degree in Human Resources, Business Administration, or related field, or equivalent combination of education and related work experience.
• 7+ years of experience in benefits administration, labor relations support, HR operations, payroll, compliance, business consulting, enterprise business process management, or collectively bargained environments.
• Ability to assess complex business challenges, interpret collectively bargained agreements, and develop scalable operational and governance solutions aligned to enterprise objectives
• Ability to effectively collaborate across Labor Relations, HR, Payroll, Finance, Technology, Compliance, operational teams, and external vendors within a highly matrixed environment.
• Ability to interpret complex contract language, company policies, audit requirements, and compliance standards to support operational execution and risk mitigation.
• Ability to analyze operational impacts, process gaps, system dependencies, audit findings, and implementation risks to develop effective business solutions and recommendations.
• Strong written and verbal communication skills with the ability to influence decision-making, facilitate alignment, and communicate complex business and technical concepts across all organizational levels.
• Ability to identify opportunities to improve business processes, governance frameworks, operational efficiency, and service delivery through standardization and continuous improvement initiatives.
• Understanding of HR, Payroll, Benefits, and enterprise system processes including system configuration impacts, integrations, reporting, testing, and operational controls.
• Ability to support vendor governance, compliance reviews, audit activities, security controls, and operational risk management processes.
• Experience in the following systems or similar: SAP SuccessFactors Employee Central, SAP Employee Central Payroll (ECP), Custom Benefits Administration / Union Vendor Platforms, and/or Kronos / UKG Workforce Management
• Master's degree in Human Resources, Business Administration, or related field
• 7+ years of experience in labor relations support or collectively bargained environments

Core/ Premium
ME/NC/PA/SC Salary Range: $108,880 - $163,320
IL/MA/MD/NY Salary Range: $125,200 - $187,800
Actual compensation offered to a candidate may vary based on their unique qualifications and experience, internal equity, and market conditions. Final compensation decisions will be made in accordance with company policies and applicable laws.
#LI-ES1
At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent.
Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.
Our associates are the heartbeat of our organization. We are committed to offering a welcoming work environment where all associates can succeed and thrive. Guided by our values of courage, care, teamwork, integrity (and even a little humor), we are dedicated to being a great place to work.
We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.