Jobs at Ahold Delhaize USA

Leads the enterprise operating model for onsite retail media and digital merchandising. Oversees campaign setup, trafficking, quality assurance, optimization, reporting, billing, and seasonal merchandising execution. Partners with brands, sales, account management, product, technology, analytics, and marketing teams to drive revenue, customer experience, and operational scalability. Builds governance, planning processes, platform roadmaps, and high-performing leadership teams while managing budgets, vendors, resources, and executive stakeholder relationships.

Leads technical delivery and third-level support for Manhattan Active WMS applications in a 24/7 grocery distribution environment. Translates business needs into requirements, partners with engineers on technical specifications and integrations, leads testing and implementations, manages production hypercare, oversees suppliers, performs root-cause analysis, and drives system stability and continuous improvement. Mentors analysts and supports mid- to large-scale IT initiatives with occasional off-hours support.

Manage store allocation transactions for assigned product groups and distribution centers. Monitor inventory, execute planned and seasonal allocations, build daily plans, track allocation status, support ad hoc requests, analyze exceptions, identify root causes, and coordinate solutions with brand, distribution, procurement, and IT partners. The role also requires reporting, supply chain analysis, and maintaining operational service levels across the retail network.

Designs, develops, tests, deploys, and supports enterprise software solutions, APIs, integrations, and MDM components. Responsibilities include technical design, automated testing, CI/CD, DevOps, monitoring, troubleshooting, performance and reliability improvements, production support, and technical documentation. The engineer collaborates with product and business stakeholders, manages integrations and upgrades, addresses technical debt, supports incident escalations, and provides guidance to junior engineers.

Leads enterprise supply chain technology strategy and transformation, with end-to-end accountability for implementing Manhattan Active WMS across distribution centers. Owns system roadmaps, architecture, governance, integrations, investment strategy, vendor partnerships, resilience, KPIs, and ROI. Advises executive leadership, manages enterprise-wide transformation programs, and leads managers and senior technology professionals.

Leads analysis, design, integration, and continuous improvement of supply chain processes and technology across SAP S/4HANA and boundary systems. Facilitates requirements and process workshops, documents integrations and master data, supports testing and validation, and partners with business and technical stakeholders on transformation initiatives. Focus areas include procurement, inventory, replenishment, warehouse, transportation, intercompany transfers, legacy coexistence, governance, and operational optimization.

Supports vendor management by serving as a vendor contact, resolving issues, monitoring performance and compliance, assisting with negotiations and audits, analyzing vendor data, tracking KPIs, and improving processes. Collaborates with Category, Supply Chain, Legal, Finance, suppliers, and internal stakeholders. The role requires vendor relationship management, procurement and procure-to-pay knowledge, reporting, problem-solving, and strong communication skills.

Supports commercial training and continuous improvement programs by developing training handbooks, SOPs, guides, and learning content. Coordinates onboarding, tracks training completion, supports training events and competency assessments, and maintains alignment between process updates and documentation across multiple brands. The role also assists with communications, change management, stakeholder collaboration, and cross-functional training projects while ensuring materials follow control guidelines and clearly communicate complex concepts.

Lead SAP application development across S/4HANA and SAP BTP for the Retail Spine program. Enforce Clean Core extensibility, API-first design, and engineering standards. Govern SI deliverables, drive CI/CD/DevSecOps practices, establish AI-assisted tooling governance, track KPIs, support testing and go-lives, and mentor SAP developers to ensure secure, maintainable, and timely delivery.

Leads vendor master data compliance, including reviewing and approving vendor records, validating banking and tax information, maintaining documentation, conducting third-party checks, auditing ERP enrichment, and supporting regulatory and internal-control requirements. The role resolves data discrepancies, manages workflows and SLAs, responds to audits, partners with vendors and internal teams, and trains colleagues on master data management and quality practices.

Leads process improvement, governance, knowledge management, problem management, compliance, and automation initiatives across Help Desk and Technology Support operations. Establishes service standards, evaluates performance, manages documentation, analyzes metrics and feedback, coordinates corrective actions, and drives service improvement programs from planning through completion. Partners with internal teams, vendors, and service providers to improve efficiency, service quality, operational maturity, and customer experience.

Owns Help Desk analytics, reporting, dashboards, KPI scorecards, and operational intelligence for Technology Support Services. Analyzes service tickets, demand, performance, escalations, workforce utilization, vendor effectiveness, and customer experience. Produces executive reporting, conducts root cause analysis, supports forecasting and capacity planning, establishes service measurement frameworks, and leads data-driven continuous improvement initiatives. Partners with technology leaders, support teams, vendors, and business stakeholders to improve service quality and operational performance.

Leads the Assortment Optimization department across five grocery brands, managing analysts, assortment reviews, macro and micro space optimization, ecommerce fulfillment, financial programs exceeding $100 million, vendor relationships, analytical tools, systems implementation, process improvements, and team development. Partners with merchandising and finance leaders to deliver assortment recommendations, planogram support, technology enhancements, training, and financial targets.

Own Help Desk service delivery operations, monitoring ticket queues, incidents, SLAs, service health, and operational trends. Coordinate major incident response, stakeholder communications, escalations, and remediation efforts across internal teams, vendors, and technology partners. Analyze recurring issues and performance data to identify root causes and improve service stability. Maintain dashboards, facilitate operational reviews, track corrective actions, and provide leadership with service performance, risk, and incident updates.

Performs complex accounts receivable and revenue accounting, reconciliations, audits, financial analysis, reporting, accruals, and period-close activities. Resolves billing and accounting discrepancies, supports internal and external audits, advises management on financial variances, and partners with business teams to implement revenue and reimbursement programs. The role also manages vendor relationships, supports process improvements, and leads departmental projects.

Lead technical infrastructure projects from scope definition through delivery. Manage schedules, milestones, dependencies, budgets, forecasts, risks, issues, vendors, contracts, and change requests. Coordinate engineering, finance, product, business, and cross-functional teams while ensuring compliance with SDLC/IDLC frameworks. Report project status and financial variances to stakeholders and leadership, resolve roadblocks, and support urgent IT incident escalations.

Perform business requirements gathering, process mapping, workflow and gap analysis to support PMO tools and processes. Collaborate with stakeholders, document functional specifications, support testing and validation, and identify opportunities to streamline processes and improve usability.

Provides first-level customer and store support by phone and email. Documents, troubleshoots, resolves, tracks, and escalates inquiries involving technology, merchandising, store operations, online orders, digital offers, and loyalty programs. Maintains accurate case records, identifies urgent issues and trends, follows escalation procedures, and communicates resolutions to customers and business users.

Prepares tenant invoices, calculates pro rata charges, reviews account reconciliations, follows up on delinquent balances, researches cash application issues, supports accounts payable, and assists departments with real estate documentation.

Manages US HRIS demand management, including requirements gathering, business analysis, impact assessments, prioritization, stakeholder engagement, process documentation, change management, reporting, and SAP release testing. Serves as an HR systems subject matter expert and liaison between retail brands, HR, and global technology teams. Supports HRIS roadmap development, process improvement, user adoption, and delivery of system enhancements across cloud and on-premises platforms.