About this role:
Wells Fargo is seeking a Specialty Software Engineer who will serve as a subject matter expert (SME) across Pega Knowledge Buddy & Coach, automation engineering, and process intelligence & discovery using Celonis and Skan.ai. This role combines specialty software development with advanced workflow engineering, process insights, and cross-functional coaching.
In this role, you will:
Required Qualifications:
Desired Qualifications:
Job Expectations:
Wells Fargo is seeking a Specialty Software Engineer who will serve as a subject matter expert (SME) across Pega Knowledge Buddy & Coach, automation engineering, and process intelligence & discovery using Celonis and Skan.ai. This role combines specialty software development with advanced workflow engineering, process insights, and cross-functional coaching.
In this role, you will:
- Process Intelligence & Analysis:• Lead advanced process analysis using Celonis (process mining) and Skan.ai (task intelligence and discovery) to identify inefficiencies, control gaps, workflow friction, and technology bottlenecks across end-to-end processes.• Integrate insights from Celonis and Skan.ai to inform automation strategy, continuous improvement, and operational optimization efforts.• Monitor and mature automated workflows by reviewing performance metrics, identifying enhancement opportunities, and ensuring long-term scalability and resilience.
- Workflow, Automation & Platform Engineering:• Lead complex initiatives across Pega Knowledge, automation frameworks, and process intelligence platforms.• Design and implement automation solutions across Pega, APIs, event-driven systems, and low-code orchestration tools.• Develop, orchestrate, and optimize cross-platform workflows between AI and automation tools (e.g., Skan.ai, EDIP, Pega Knowledge Buddy, Pega Knowledge Coach) to ensure seamless data flow and interoperability.• Resolve escalated issues related to Pega, Celonis, Skan.ai, integrations, and automation workflows.
Requirements & Delivery:• Translate complex business needs into actionable technology requirements and refine the backlog with product owners.• Collaborate with architects and principal engineers to design AI-enabled workflows, automation patterns, and integration architectures.• Support UAT planning and execution, validate end-to-end functionality, and ensure smooth deployment and hypercare stabilization.• Design, develop, test, and implement applications, system components, utilities, and analytics solutions.
Knowledge Management & Coaching:• Serve as SME for Pega Knowledge-including taxonomy, content architecture, workflow optimization, and governance.• Coach product teams, analysts, and junior engineers on Pega design patterns and platform capabilities.• Mentor less-experienced engineers and collaborate with leaders to uplift engineering maturity.
Required Qualifications:
- 5+ years of Specialty Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
- Hands-on experience with Pega platforms.
- Pega certifications (CSA, CSSA, BA).
- Experience with Celonis and/or Skan.ai or similar task/process mining tools.
- Experience with reusable automation components and enterprise integrations.
- Analytical skills and familiarity with operational excellence.
- Understanding of task mining & masking configurations.
- Strong Process Design and Object Driven process modeling, including BPMN 2.0 knowledge
- Proficiency in process analytics, workflow analysis, and productivity studies.
- Ability to read and interpret system logs, user-activity capture, or desktop-analytics outputs.
- Familiarity with LLM-driven insights and continuous observation frameworks.
Job Expectations:
- Ability to lead complex initiatives across multiple tools.
- Ability to collaborate with diverse stakeholders.
- Ability to work in a fast-paced environment.
Top Skills
Celonis
Pega
Skan.Ai
Wells Fargo Charlotte, North Carolina, USA Office
355 W Martin Luther King, Jr BLVD, Charlotte, NC, United States, 28202
Similar Jobs at Wells Fargo
Fintech • Financial Services
The Lead Specialty Software Engineer will provide technical leadership on automation and AI-driven initiatives, mentor engineers, and oversee complex engineering designs and solutions for enterprise processes.
Top Skills:
AIAutomationBpmn 2.0CelonisPegaSkan.AiWorkflow Intelligence
Fintech • Financial Services
The Technology Director will lead modernization efforts in identity management, manage engineering teams, develop strategies, and enhance cybersecurity in a regulated environment.
Top Skills:
Active DirectoryAzure Active DirectoryAzure Ad ConnectDfsDnsExchange OnlineGraph ApiHyper-VKerberosLdapO365PowershellVMwareWindows Server 2012Windows Server 2016Windows Server 2019
Fintech • Financial Services
Lead complex technology initiatives and design AI-powered solutions that enhance SDLC processes, collaborating across teams to integrate Generative AI into workflows.
Top Skills:
AzureGCPGenerative AiJavaScriptKubernetesLarge Language ModelsMongoDBNeo4JOpenshiftPythonReactTachyonUi/Ux
What you need to know about the Charlotte Tech Scene
Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
