• Degree or Diploma in Information Technology, Computer Science, or related field.
• Mandarin Speaker is preferred for this position.• Experience in an IT support or engineering role.• Strong understanding of IT systems, networks, and security principles.• Problem-solving skills and ability to work under pressure.
• Endpoint device troubleshooting• Understanding of Enterprise IT Environment• Familiarity with the industry environment and setting is a plus.• Good communication and teamwork abilities
Responsibilities• Assist in the preparation of devices for deployment• Perform administration of Active Directory as needed• Perform basic troubleshooting for device related issues• Assists in the IT Asset management task• Support the site during outages or preventive maintenance activities• Support project deliverables• Adhere to compliance posture and regulations
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What you need to know about the Charlotte Tech Scene
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
