Jobs at Teleperformance

Manages large-scale contact center operations, including Team Leaders and frontline teams. Oversees KPIs, service delivery, workforce planning, quality, training, performance, staffing, and process improvement. Leads employee development, engagement, retention, and succession planning while managing client relationships, stakeholder communications, business reviews, and contractual service requirements.

Leads end-to-end talent acquisition for RaaS and BFSI functions, develops workforce-aligned recruitment strategies, manages and coaches recruiting teams, builds specialized talent pipelines, monitors hiring metrics, improves recruitment processes, and partners with business leaders to forecast hiring needs and support compliant, high-quality hiring.

Manage BPO contact center operations, performance, staffing alignment, process excellence, and tactical initiatives. Coordinate with training, hiring, workforce management, analytics, and product teams; analyze customer feedback and business results; develop action plans and customer campaigns; maintain client engagement; and report performance across weekly, monthly, and quarterly business reviews.

Supports APAC marketing operations through Salesforce data hygiene, list maintenance, campaign attribution, performance reporting, dashboard updates, campaign launches, data reconciliation, and process documentation. The intern reviews MQLs, SQLs, opportunity influence, and campaign ROI while maintaining Looker Studio dashboards and marketing data accuracy.

Six-month intern supporting APAC transformation projects through coordination, planning, meeting administration, tracker maintenance, stakeholder follow-ups, reporting, documentation, testing coordination, rollout tracking, and issue logging. The role provides hands-on exposure to project management, digital transformation, and operational improvement while collaborating with cross-functional teams.

Conducts quality assurance evaluations, root-cause and data analysis, progress reporting, process issue escalation, and SME support for call-center operations. Participates in problem prevention and continuous improvement projects while working rotational shifts and communicating in English and Cantonese.

Drives business transformation and strategic change initiatives by developing transformation strategies, improving processes and organizational design, managing change adoption, engaging senior stakeholders, coordinating cross-functional projects, delivering training, and tracking benefits realization. The role manages transformation projects from planning through post-implementation review while ensuring alignment with business objectives, timely delivery, budget adherence, and successful organizational adoption.

Identify and develop B2B sales opportunities for technical products and software solutions. Engage business clients, understand their needs, present value propositions, manage the complete sales cycle through closing, maintain CRM records, achieve sales targets, and build lasting client relationships. The role requires strong English communication, technical product understanding, negotiation skills, independent work, and permanent night-shift availability.

Provides Level 2 desktop and technical support for employees and clients. Installs, configures, tests, troubleshoots, and upgrades computers, peripherals, software, virtual desktops, printers, and related infrastructure. Resolves incidents with vendors and Help Desk teams, supports LAN/WAN and telecom systems, assesses hardware and software purchasing needs, orders supplies, and trains users. Works independently in a geographically distributed, Microsoft-centric environment.

Provides Level 2 desktop and end-user support, including installation, configuration, troubleshooting, virtual desktop support, hardware and software deployment, peripheral setup, and user training. Maintains and tests network, server, LAN/WAN, and telecom equipment; coordinates with vendors, Help Desk, Operations, procurement, and staff to resolve issues and purchase technology. Works independently in a Microsoft-centric client-server environment.

Leads BPO quality assurance operations and mentors Quality Analysts. Oversees interaction evaluations, QA frameworks, scorecards, calibration, coaching, reporting, compliance, and performance improvement. Analyzes quality trends, recommends corrective actions, and collaborates with Operations, Training, and Workforce teams to meet KPIs, SLAs, and client standards.

Leads a team of Quality Analysts in a BPO environment, overseeing evaluations of calls, chats, and emails. Maintains QA frameworks, scorecards, calibration processes, and reporting. Provides coaching and actionable performance insights, analyzes trends, ensures compliance with quality standards, KPIs, and SLAs, and partners with Operations, Training, and Workforce teams on continuous improvement.

Leads BPO quality assurance operations by managing Quality Analysts, monitoring customer interactions, maintaining QA frameworks and scorecards, conducting calibration and coaching sessions, analyzing performance trends, and reporting insights to stakeholders. The role partners with Operations, Training, and Workforce teams to improve customer experience, ensure compliance with standards, and support continuous improvement against KPIs and SLAs.

Leads a BFSI team responsible for productivity, quality, customer satisfaction, revenue targets, and service levels. Coaches employees, manages performance, handles complex Mandarin-speaking customer escalations, ensures regulatory and compliance adherence, collaborates with Sales, Risk, Compliance, Operations, and Product teams, and supports recruitment, onboarding, training, reporting, and continuous improvement.

Leads a Mandarin-speaking chat support team by managing workloads, coaching agents, resolving escalated customer issues, monitoring KPIs, and improving workflows. Develops training programs, maintains service quality, collaborates with internal and client stakeholders, and supports chatbot translation and reporting-tool integrations to improve scalability and customer experience.

Leads BPO quality assurance operations, manages Quality Analysts, evaluates customer interactions, maintains QA frameworks and scorecards, conducts calibrations and coaching, analyzes performance trends, prepares reports, and drives compliance, continuous improvement, and customer experience enhancements.

Leads BPO quality assurance operations by managing Quality Analysts, monitoring customer interactions, maintaining QA frameworks and scorecards, conducting calibration and coaching sessions, analyzing performance trends, and reporting insights to management. Partners with Operations, Training, and Workforce teams to improve customer experience, ensure compliance with quality standards, and support continuous improvement against KPIs and SLAs.

Leads a team of Quality Analysts in a BPO environment, overseeing evaluations of calls, chats, and emails. Maintains QA frameworks, scorecards, calibration processes, and performance reports while ensuring compliance with quality standards, KPIs, and SLAs. Provides coaching and actionable improvement recommendations, analyzes trends, partners with operations and training teams, and presents quality performance insights to management.

Leads a team of Quality Analysts in a BPO environment, overseeing customer interaction evaluations, quality standards, scorecards, calibration, reporting, coaching, and corrective actions. Partners with Operations, Training, and Workforce teams to improve performance and customer experience. Analyzes trends, ensures KPI and SLA compliance, supports continuous improvement, and presents quality results to management and stakeholders.

Leads and coaches a sales team to achieve productivity, quality, customer satisfaction, revenue, and performance targets. Monitors operations and metrics, handles complex Mandarin-speaking customer escalations, provides feedback and development plans, conducts training and reviews, supports recruitment and onboarding, collaborates cross-functionally, and drives continuous improvement in a 24/7 rotational environment.