Leads Human Risk Management programs, including social engineering simulations, security awareness campaigns, behavioral initiatives, analytics, dashboards, and stakeholder communications. Partners cross-functionally to improve security culture, translate human risk data into actionable recommendations, and advise leaders on program performance and risk. Applies behavioral science, adult learning, marketing techniques, and emerging technologies to improve secure decision-making and program outcomes.
This hybrid role (in office Tues-Wed-Thurs) can be based in Charlotte, NC, Dallas, TX, Scottsdale, AZ, or Malvern, PA.
Responsibilities
- Lead Human Risk Management projects and workstreams, including planning, execution, risk management, and stakeholder coordination.
- Design, manage, and continuously improve social engineering programs, including phishing, vishing, smishing, and other behavioral security initiatives.
- Develop and deliver awareness campaigns, learning experiences, and communications using adult learning, behavioral science, and marketing techniques to encourage secure decision-making.
- Analyze employee behavior, simulation outcomes, learning effectiveness, security culture data, and other program metrics to identify trends, measure impact, and recommend improvements.
- Develop dashboards, scorecards, reports, and presentations that translate human risk data into actionable insights for stakeholders and senior leaders.
- Partner across business, technology, risk, compliance, legal, communications, and learning teams to align Human Risk Management programs with enterprise priorities.
- Communicate program performance, risks, recommendations, and strategic insights to technical teams, business partners, and leadership.
- Serve as a trusted advisor on Human Risk Management, social engineering, security culture, and awareness best practices.
- Build cross-functional relationships and influence decisions to advance shared security and business outcomes.
- Apply artificial intelligence and emerging technologies to improve program effectiveness, operational efficiency, learning experiences, and Human Risk Management outcomes.
Qualifications
Required
- 5+ years of related professional experience in one or more relevant areas, such as human risk management, security awareness and training, cybersecurity or risk management, communications or marketing, learning and development, behavioral science or organizational change, data analytics and reporting, or project/program management.
- Experience managing projects or programs and coordinating initiatives across cross-functional teams.
- Experience analyzing data and translating findings into recommendations, decisions, and measurable business outcomes.
- Ability to communicate complex information clearly to technical teams, business stakeholders, and senior leaders.
- Experience influencing stakeholders and building collaborative relationships across business functions.
- Undergraduate degree in related field. Graduate degree preferred.
Preferred
Experience in several, but not necessarily all, of the following:
- Simulated phishing, vishing, smishing, or social engineering programs
- Security awareness or Human Risk Management programs
- Adult learning theory or instructional design
- Behavior change, culture development, or organizational change initiatives
- Awareness communications, marketing campaigns, or content development
- Metrics, dashboards, reporting, and data visualization
- Security culture assessments or survey programs
- Vendor management or technology platform administration
- Financial services or regulated industries background
Certifications
Relevant professional certifications are considered a plus, including:
- SANS Security Awareness Professional (SSAP)
- CompTIA Security+
- CISSP
- PMP
- Other relevant certifications in cybersecurity, learning, communications, behavioral science, or project management
Special Factors
Sponsorship
Vanguard is not offering visa sponsorship for this position.About Vanguard
At Vanguard, we don't just have a mission—we're on a mission.
To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
Vanguard Charlotte, North Carolina, USA Office
Two North Falls Plaza, Charlotte, NC, United States, 28217
Similar Jobs
Artificial Intelligence • Fintech • Insurance • Marketing Tech • Software • Analytics
Handles inbound calls and warm leads, consults customers on insurance needs, recommends appropriate Property and Casualty coverage, and converts prospects into policyholders. The role includes paid training and licensing support, remote work, customer relationship building, sales closing, and adherence to assigned weekday and weekend schedules. Employees must maintain a dedicated home workspace and meet specified wired internet requirements.
Top Skills:
Cable InternetDsl InternetFiber InternetPcWired High-Speed Internet
Artificial Intelligence • Automotive • Greentech • Information Technology • Machine Learning • Software • Cybersecurity
Supports procure-to-post expense operations through requisitioning, ordering, transaction processing, invoice workflows, exception resolution, mailbox and queue management, documentation, audits, and supplier or auction follow-up. The role provides ETA operational support, maintains accurate records, meets service levels, communicates with stakeholders, and may cross-train across broader purchasing and expense processes.
Top Skills:
ExcelMicrosoft OutlookMicrosoft PowerpointMicrosoft WordOracle Financials
Artificial Intelligence • Automotive • Greentech • Information Technology • Machine Learning • Software • Cybersecurity
Supports procure-to-pay expense operations through requisitioning, ordering, transaction processing, invoice workflows, exception resolution, audit support, documentation, and shared mailbox management. The role initially supports ETA operations and communicates with auctions, suppliers, and internal stakeholders. Additional responsibilities may include purchasing support, data validation, ticket management, process documentation, cross-training, and special projects.
Top Skills:
ExcelMicrosoft OutlookMicrosoft PowerpointMicrosoft WordOracle Financials
What you need to know about the Charlotte Tech Scene
Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
