Provides employee support through phone, email, and chat, resolving inquiries about payroll, time away, leave, benefits, HR policies, and HR systems. Manages cases in Workday HCM and ServiceNow, handles sensitive issues confidentially, applies critical thinking to moderately complex cases, and ensures compliance with company policies and procedures. Requires strong English and Korean communication skills and at least three years of employee support experience.
Overview
Qualifications
Responsibilities
- We are looking for a detail-oriented and dedicated People Support Specialist to join our team based in Penang, Malaysia. As the first point of contact for employees, you will provide high-quality support, guiding them through company policies, benefits, payroll, and HR systems.
Qualifications
Job Requirements:
At least 3 years of experience in employee support with a strong grasp of HR policies, benefits, payroll, and HRIS.
Proficiency in Workday HCM or other HRIS platforms is required.
Excellent written and verbal communication skills in English and Korean (or other required languages) at a C1 or higher level.
Fluency in other languages highly preferred (Spanish, Italian, Vietnamese, Korean, Japanese, German etc)
Responsibilities
(May perform other duties as requested that may not be specifically addressed in this document)
Responsibilities and Accountabilities
- Serve as a knowledgeable resource for employees, providing support via phone, email, or chat.
- Address and resolve inquiries related to pay, time away, leave, and benefits with accuracy andconfidentiality.Leverage your expertise in Workday HCM and ServiceNow case management tools to manageemployee support cases effectively.Utilize critical thinking to analyze and resolve moderately complex and sensitive issues.Ensure compliance with company policies and procedures while assisting employees.
Similar Jobs
Blockchain • Fintech • Mobile • Payments • Software • Financial Services
Leads strategic finance for Commerce go-to-market, partnering with revenue leaders on annual planning, forecasting, performance management, investment analysis, resource allocation, and commercial strategy. Builds driver-based financial models connecting sales and operational metrics to financial outcomes, evaluates investments across commercial functions, prepares executive materials, and manages finance team members.
Top Skills:
AIPythonSQL
Blockchain • Fintech • Mobile • Payments • Software • Financial Services
Originate and lead brand platforms, repositioning efforts, and campaign ideas from concept through activation. Shape creative briefs, maintain brand coherence across products and media, and direct designers, writers, and production partners. Set creative standards while remaining hands-on, collaborate with marketing, product, partnerships, and cross-functional leadership, and identify cultural shifts to inform impactful work.
Artificial Intelligence • Cloud • Information Technology • Consulting
Build and enhance cloud-based applications for mission-critical workloads. Responsibilities include designing, coding, testing, debugging, integrating, and deploying application modules; developing CI/CD pipelines; applying cloud-native, DevOps, security, scalability, and performance practices; and collaborating with project managers and development partners to deliver, monitor, and support cloud services.
Top Skills:
Ci/CdCloud-Native ApplicationsContainerizationDistributed SystemsEvent-Driven ProgrammingGoInfrastructure As CodeJavaJavaScriptKubernetesManaged Cloud ServicesNext-Generation DatabasesPython
What you need to know about the Charlotte Tech Scene
Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
