Fixed Operations Specialist

Description
Field Work Arrangement: This is a field-based position that requires up to 75% travel to dealerships within the assigned territory on a recurring basis. The selected candidate must currently reside within the California Region or be willing to relocate to San Francisco, Los Angeles, or a surrounding area approved by leadership within 60 days of the start date.
The Role:
The Fixed Operations Specialist has the territorial responsibilities of empowering a cohesive and adaptable team of Zone and District Managers who integrate parts and service functions on a day-to-day basis. They may be involved in a variety of initiatives including training, coaching, as well as process integration, tools development, performance and analysis reports and business planning.
What You'll Do (Responsibilities):

• Serve as a trusted advisor to zone and district parts and service managers
• Support in driving revenue growth, achieving KPIs and effective execution of all CCA programs, initiatives and related activities
• Responsible for successfully addressing and resolving zone and district needs, including but not limited to: PASI, RIM, Warranty, NPS, Retention, STS Training, EV Training & Compliance
• Implementation and documentation of actions plans to overcome zone or district headwinds
• Ensure alignment with CAP goals and metrics

Your Skills & Abilities (Required Qualifications):

• Bachelor's Degree or Equivalent Experience
• 5+ years of relevant experience, guiding and improving fixed or sales operations
• Proficient automotive industry knowledge and business acumen including parts, service operations, warranty administration and customer experience
• Ability to travel up to 75%
• Must possess and maintain the ability to legally operate a motor vehicle in accordance with the licensing requirements of the states in which work is performed

What Can Give You a Competitive Advantage (Preferred Qualifications)

• Experience leveraging dealer performance and financial reporting tools to drive business insights and operational improvements.
• Strong consultative and relationship management skills with the ability to influence internal and external stakeholders.
• Results-oriented professional with demonstrated success leading change and driving business outcomes.
• Excellent written, verbal, and presentation communication skills.
• Strong organizational, time management, and prioritization abilities.
• Effective problem-solving and decision-making skills in a fast-paced environment.
• Proven ability to think strategically, adapt quickly, and lead in remote or matrixed environments.
• Demonstrated innovation, creativity, and continuous improvement mindset.
• Self-starter with a high degree of initiative, adaptability, and accountability.
• Strong customer focus with the ability to navigate complex situations and resolve conflict effectively.

Compensation: The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position, as well as geography of the selected candidate. The salary range for this role is $112,800 -$149,800. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.
Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.
Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more."
GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)
This role is categorized as remote; however, the selected candidate must live in an approved city within the assigned territory or be willing to relocate. The candidate will be required to relocate, or already reside in the approved city no later than the timeline provided at offer.
The selected candidate will be required to travel at least 50% or more on a frequent basis.
This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.
This position requires the ability to legally operate a motor vehicle on a regular basis and successfully complete a Motor Vehicle Report review.
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
Total Rewards | Benefits Overview
From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.
Non-Discrimination and Equal Employment Opportunities (U.S.)
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.
Accommodations
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us [email protected] or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.