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Designs and implements Salesforce, Service Cloud Voice, and Amazon Connect solutions for federal clients. Leads business and technology analysis, architecture initiatives, client discovery, solution estimation, documentation, delivery execution, and quality assurance. Acts as a CRM and Amazon Connect subject matter expert while partnering with customers, sales teams, technical architects, and delivery teams. Requires consulting experience, hands-on Amazon Connect configuration, Agile exposure, data analysis, dashboard creation, and willingness to obtain security clearances.
Federal Solution Architect - AWS/Amazon Connect
Location: United States - In-person expectations include occasional visits with customers and to Salesforce/Thunder offices
Summary:
Thunder's Solution Architect collaborates with our customers' technology and business stakeholders to develop a scalable Salesforce + Amazon architecture, vision, and strategy that enables best-in-class business outcomes.
Our Solution Architects function as a liaison between client and the Thunder team, translating client requirements into the architecture for key client needs. The SA understands the scope of the project and validates the correct resources for the project, maps business functional requirements to system/technical requirements, and ensures alignment of planning and solutions with client’s business goals.
Ideal candidates will demonstrate previous consulting experience specifically in Service Cloud Voice and Amazon Connect, and will partner with a Technical Architect to comply with best practices related to solution design, documentation, and guidelines that lead to the identification, selection, development and use of solutions and applications. SA will also serve as a Subject Matter Expert, partnering with sales and business development teams in the process of client discovery and sales engineering, to accurately estimate the technical level of effort required for scope of work sold.
Responsibilities:
- Responsible for overall Amazon Connect solution design and implementation
- Lead business and technology analysis and provide CRM domain expertise
- Lead client architecture initiatives from inception to completion, acting as a technical subject matter expert while providing expertise to business users and challenging point of views
- Partner with Sales team in the process of client discovery to accurately estimate the technical level of effort for scope of work sold
- Responsible for combined team project delivery success, producing documentation to aid in the understanding of existing architecture solutions
- Champion the adoption of reusable architecture assets to improve efficiency
- Own the overall execution of implementation deliverables and QA
Qualifications:
- US citizenship required, with ability and willingness to obtain security clearance(s).
- 4-6+ years consulting experience within the Salesforce Partner or AWS ecosystems, preferably within a large-scale Federal environment
- 2+ years of demonstrated track record of hands-on configuration of Amazon Connect
- Comfortable establishing credibility with key customer decision makers and influencers
- Strong problem-solving and analytical skills
- Ability to assess customers’ business goals and formulate product and services solutions that deliver measurable business outcomes
- Strong verbal/written communication and presentation skills, plus extraordinary listening skills
- Eagerness to contribute to overall team expertise, standards, methodologies and practices
- Practical exposure to Agile methodology, writing user stories, managing scrum calls, prioritizing backlog, and similar tasks
- Strong skills in data analysis and creating dashboards
- Highly Preferred Certifications: Salesforce Administrator, Service Cloud Voice Accreditation, AWS Cloud Practitioner or AWS Developer
- Preferred Salesforce Certifications: Advanced Administrator, Service Cloud Consultant
Why Thunder? Because You Deserve More Than Just a Job.
- A Culture of Builders – We’re a remote-first, global team of curious, collaborative problem-solvers. You’ll have the opportunity to refine processes, solve challenges, and help shape the future of Salesforce and Amazon consulting. If you’re excited to build, innovate, and grow, you’ll fit right in.
- Forge Your Own Path – At Thunder, you’re not just filling a role—you’re shaping it. Whether it’s jumping into presales, refining our methodology, or building something entirely new, the opportunity to innovate is yours to take.
Perks In Store for You:
- Comprehensive Benefits with Sequoia – Medical, Dental, Vision, and Employer-Paid Life/Disability Insurance to keep you and your loved ones covered.
- Ownership & Impact – Stock options in a fast-moving, high-growth company. Every employee plays a part in what we’re building. Come make your mark!
- Level Up Your Career – Real opportunities to grow your Salesforce and Amazon expertise through mentorship, certifications, and hands-on experience with cutting-edge technology.
- Work from anywhere (well, almost 😉) - Enjoy the freedom of remote work, flexible PTO (with a 2-week minimum!), and generous leave policies - because the best work happens where you’re happiest.
- People-First Flexibility – We’re always listening, evolving, and adapting. Your feedback helps shape our policies, ensuring you can thrive - professionally and personally.
Research shows that women and people from underrepresented groups often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that someone meets 100% of the qualifications for a role. If most of this job description describes you, then we encourage you to please apply for this role. Thunder is proud to be an Equal Opportunity employer, and is deeply committed to building and supporting our diverse team through inclusive, equitable hiring practices.
Thunder does not accept unsolicited resumes from recruitment agencies. All resumes submitted by recruitment agencies to any employee via email, the Internet (including LinkedIn), or directly without a fully-executed search agreement will be deemed the sole property of Thunder, and no fee will be paid in the event the candidate is hired.
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