Experience Product Manager

This is a Non-Employee Contingent Worker Role providing services for TIAA’s family of companies and will be employed by TIAA's preferred 3rd Party Supplier. As a Non-Employee CW, perform a variety of moderately complex business planning, support, and project-related duties. Demonstrates an exceptional standard of quality and holds themselves accountable to achieving excellent results.

This role will sit onsite, likely in a hybrid capacity, at the location(s) listed in this posting.

Product Management
The Product Management role is responsible for managing aspects of the product strategy and the end-to-end product lifecycle. This job reviews and assesses market trends, consumer behavior, and competitor activity to identify market opportunities for the products.
Key Responsibilities and Duties

• Coordinates with partners across the enterprise to deliver product strategy and ensure accurate and cohesive operations, promotion, and distribution of the product.
• Conducts research on product trends and positioning strategies, analyzes consumer behavior and develops insights on market conditions to inform the product strategy.
• Produces reports on profitability and performance and fosters discussions around business expectations, market dynamics, and customer preferences.
• Monitors various metrics and market dynamics and measures product performance against business expectations.
• Coordinates strategic processes for the product and ensures partnership alignment on decisions related to the product lifecycle.
• Partners with legal, risk and compliance teams to fully identify, understand, establish controls, test and mitigate potential risks to ensure products adhere to compliance, privacy regulations and policies.
• Acts as product subject matter expert on features and services.

Educational Requirements

• University (Degree) Preferred

Work Experience

• 3+ Years Required; 5+ Years Preferred

Career Level
7IC

Product Management

The Product Management role is responsible for managing aspects of the product strategy and the end-to-end product lifecycle. This role focuses on TIAA's forms modernization effort, moving from a paper-based platform to a digital-first solution that helps customers find the right form instantly, provides real-time validation, and enables straight-through processing. This job reviews and assesses market trends, consumer behavior, and operational data to identify opportunities to simplify, digitize, or eliminate forms.

Key Responsibilities and Duties

• Coordinates with partners across the enterprise to deliver product strategy and ensure accurate and cohesive operations, promotion, and delivery.
• Conducts research on product trends and positioning strategies, analyzes consumer behavior and form-completion patterns, and develops insights on market conditions to inform strategy.
• Produces reports on performance, error reduction, and cost impact, and fosters discussions around business expectations, market dynamics, and customer preferences.
• Establishes and maintains control over the forms inventory, and develops a clear point of view on which forms should be simplified, digitized, or eliminated within each delivery cycle.
• Monitors various metrics and market dynamics and measures performance against business expectations.
• Coordinates strategic processes and ensures partnership alignment on decisions related to the product lifecycle.
• Partners with legal, risk, and compliance teams to fully identify, understand, establish controls, test, and mitigate potential risks to ensure products adhere to compliance, privacy regulations, and policies.
• Acts as subject matter expert on product features and services.

Anticipated Posting End Date:

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.

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Equal Opportunity

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Email: [email protected]

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