Executive Meetings Manager

Description

The Le Meridien and Sheraton Charlotte Hotels is seeking an energetic, organized, and customer-focused hospitality professional to join our Sales team as an Executive Meeting Manager. This position is ideal for someone who thrives on building relationships, delivering exceptional guest experiences, and driving revenue through both event execution and proactive sales efforts.

As the Executive Meeting Manager, you will serve as the primary point of contact for assigned group and meeting clients from contract turnover through departure while also identifying opportunities to grow existing accounts and generate new business. Success in this role requires outstanding communication skills, attention to detail, strong organizational abilities, and a passion for creating memorable guest experiences.

Requirements

  What will be expected of you as an Executive Meeting Manager:

• Serve as the primary liaison for assigned group and meeting clients from contract turnover through event completion.
• Manage all aspects of group planning while ensuring an exceptional client experience.
• Conduct planning calls, pre-convention meetings, hotel tours, and site inspections.
• Prepare and distribute Banquet Event Orders (BEOs), event resumes, rooming lists, and related event documentation.
• Coordinate with hotel departments to ensure seamless execution of meetings, events, and group programs.
• Monitor events on-site and proactively resolve any client concerns to ensure guest satisfaction.
• Conduct post-event follow-up and cultivate long-term client relationships that encourage repeat business.
• Proactively solicit new group, corporate, and catering business through prospecting, networking, referrals, and outside sales activities.
• Manage assigned accounts while identifying opportunities to increase guest room, catering, and ancillary revenue.
• Conduct outside sales calls, networking events, sales blitzes, and client presentations.
• Maintain accurate account activity, traces, and sales pipeline within Marriott CI/TY.
• Support the achievement of monthly, quarterly, and annual revenue goals.
• Collaborate with the Sales, Catering, Revenue, and Operations teams to maximize hotel profitability.
• Maintain complete knowledge of hotel services, meeting space, guest rooms, and local market conditions.
• Ensure compliance with Marriott brand standards and StepStone Hospitality policies and procedures.
• Maintain flexibility to work occasional evenings, weekends, or special events based on business demands.
• Perform other duties as assigned in support of hotel operations.

At StepStone Hospitality, our people are our competitive advantage. We provide the tools, support, and culture to help you succeed and grow.

We offer:

• Competitive salary
• Performance-driven culture with growth opportunities
• 401(k) with company match
• Comprehensive Health, Dental, Vision, and Life Insurance
• Paid Time Off and Holiday Pay
• Marriott hotel discounts worldwide
• Leadership support and career advancement opportunities

EOE – All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Requirements

• Minimum of three (3) years of hotel sales, catering, conference services, or event management experience.
• Previous experience in a full-service hotel environment strongly preferred.
• Marriott experience highly preferred.
• Hands-on experience with Marriott CI/TY strongly preferred.
• Working knowledge of MARSHA, FSPMS, and Marriott sales processes is a plus.
• Previous outside sales or account management experience preferred.
• Exceptional communication, organization, and customer service skills.
• Ability to manage multiple priorities while maintaining attention to detail in a fast-paced environment.
• Strong negotiation, relationship-building, and problem-solving skills.
• Proficiency in Microsoft Office and hotel sales software systems.
• Ability to occasionally lift up to 25 pounds and walk or stand for extended periods while conducting site tours and overseeing events.
• Must be available to work a flexible schedule, including occasional evenings and weekends, based on business needs.