Commercial Loan Servicing Representative - Payments Processing Team

About this role: Wells Fargo is seeking a Commercial Loan Servicing Representative as part of the Commercial Banking Operations Division. Learn more about the career areas and lines of business at wellsfargojobs.com . In this role, you will support the timely and accurate processing of high-volume payment transactions, including payment application, account maintenance, exception resolution, and reconciliation activities. You will partner with internal teams to resolve issues, meet service level commitments, and maintain operational accuracy across loan servicing processes. The position also supports quality control, audit requirements, and customer-focused payment processing activities in a deadline-driven, fast-paced environment. In this role, you will: Support internal and external customers with inquiries and complaints regarding loan servicing needs Monitor loan system and resolve customer issues, and process complex transactions online Perform moderately complex administrative, transactional, operational and customer support tasks Act as primary loan servicing contact that involve construction monitoring and disbursements Monitor collateral and preparing payoff letters, releasing collateral Audit loan systems of record for new loan setups, modifications and data input, and customer research and billing Receive direction from supervisors, and escalate non-routine customer concerns to experienced individuals Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals Interact with internal customers Receive direction from leaders Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements Required Qualifications: 1+ year of Commercial Loan Servicing support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Experience with commercial loan servicing systems, Loan IQ preferred. Proficiency with Microsoft Office applications, including intermediate Excel skills. Ability to manage high-volume workloads while maintaining accuracy and meeting established deadlines. Understanding of banking operations, financial transactions, and basic accounting principles. Strong verbal, written, and interpersonal communication skills. Demonstrated analytical and problem-solving abilities with exceptional attention to detail. Knowledge of risk and control practices, with an understanding of regulatory and compliance requirements. Ability to identify, assess, and appropriately escalate operational issues, exceptions, or control concerns. Job Expectations: Ability to work a hybrid schedule, at least 3 days a week working in office; location: 1525 West W T Harris Blvd, Charlotte, NC 28262 Ability to work additional hours as needed This position is not eligible for Visa sponsorship #CommercialBanking Posting End Date: 8 Oct 2026 *Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
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