Cox Enterprises
Cloud Support Engineering Intern - Spring 2026 (Community College ONLY)
Be an Early Applicant
As a Cloud Support Engineering Intern, you'll manage cloud environments, resolve support tickets, troubleshoot issues, and collaborate with senior engineers.
We encourage candidates to apply for no more than three internship opportunities within a 90-day period. Our recruiting team will review your application and ensure you are considered for the opportunities that best align with your skills and interests.
Cloud Engineering Support Intern - Community College ONLY
At RapidScale, exceptional technology is powered by exceptional people. As a growing leader in secure, reliable managed cloud solutions, we help SMBs and enterprises alike simplify IT and unleash innovation. With a broad portfolio spanning AWS, Azure and Google to a full set of Private Cloud and Cybersecurity solutions, RapidScale helps companies turn technology into their biggest competitive advantage. As part of the Cox family of companies, we offer best-in-class benefits, a commitment to work-life balance, and an award-winning workplace experience.
As a Cloud Engineering Support Intern, you'll be on the front lines of cutting-edge cloud technology, supporting external customers in a fast-paced Managed Services Provider (MSP) environment. Whether troubleshooting critical system issues, optimizing performance across AWS, Azure, and Google Cloud, or guiding customers through cloud complexities, your role is pivotal in delivering seamless, high-impact solutions. If you're passionate about technology, problem-solving, and creating outstanding customer experiences, this is your opportunity to make an impact.
What You'll Do:
Requirements
Preferred Qualifications
Don't miss out on the first steps toward your future. Apply today!
USD 21.49 - 32.26 per hour
Compensation:
Hourly base pay rate is $21.49 - $32.26/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
Cloud Engineering Support Intern - Community College ONLY
At RapidScale, exceptional technology is powered by exceptional people. As a growing leader in secure, reliable managed cloud solutions, we help SMBs and enterprises alike simplify IT and unleash innovation. With a broad portfolio spanning AWS, Azure and Google to a full set of Private Cloud and Cybersecurity solutions, RapidScale helps companies turn technology into their biggest competitive advantage. As part of the Cox family of companies, we offer best-in-class benefits, a commitment to work-life balance, and an award-winning workplace experience.
As a Cloud Engineering Support Intern, you'll be on the front lines of cutting-edge cloud technology, supporting external customers in a fast-paced Managed Services Provider (MSP) environment. Whether troubleshooting critical system issues, optimizing performance across AWS, Azure, and Google Cloud, or guiding customers through cloud complexities, your role is pivotal in delivering seamless, high-impact solutions. If you're passionate about technology, problem-solving, and creating outstanding customer experiences, this is your opportunity to make an impact.
What You'll Do:
- Be the frontline expert - Manage and maintain multiple customer cloud environments, ensuring uptime and performance.
- Own the customer experience - Resolve support tickets efficiently while keeping customers informed and confident in your expertise.
- Think fast, act faster - Identify, troubleshoot, and escalate high-priority issues to prevent downtime and disruptions.
- Collaborate to innovate - Work with senior engineers, account teams, and project managers to resolve complex cloud and networking challenges.
- Stay hands-on - Provide direct support via phone and email, ensuring quick, effective resolutions that keep businesses running smoothly.
- Drive solutions, not just fixes - Deliver lasting resolutions that enhance system stability, security, and customer success.
Requirements
- Actively pursuing Associate's degree (Community College), in a technical field such as Information Technology, Computer Science, Networking, or a related discipline with a GPA of at least 3.0
- Candidates currently pursuing Bachelor's degrees will not be considered for this role.
Preferred Qualifications
- Experience with FortiGate firewalls, SD-WAN management, and advanced networking concepts, including NAT, subnetting, VPNs, and FortiGate/vShield Edge configurations.
- Familiarity with server performance monitoring, troubleshooting techniques, and MSP environments, including experience with N-able or similar remote monitoring and management (RMM) tools.
- Possession of any of the following certifications is a plus: CompTIA A+, CompTIA Network+, Azure Fundamentals (AZ-900), AWS Certified Cloud Practitioner, Google Cloud Digital Leader, CompTIA Security+, Azure Administrator Associate (AZ-104), Google Associate Cloud Engineer, Fortinet NSE 4, CCNA (Cisco Certified Network Associate), and ITIL Foundation.
Don't miss out on the first steps toward your future. Apply today!
USD 21.49 - 32.26 per hour
Compensation:
Hourly base pay rate is $21.49 - $32.26/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
Top Skills
AWS
Azure
Fortigate
GCP
Nat
Rmm Tools
Sd-Wan
Subnetting
Vpns
Similar Jobs at Cox Enterprises
Automotive • Cloud • Greentech • Information Technology • Other • Software • Cybersecurity
Assist in executing integrated marketing campaigns, managing databases, creating digital assets, and analyzing performance metrics for B2B marketing efforts.
Top Skills:
DemandbaseHubspotReachdeskSalesforceZoominfo
Automotive • Cloud • Greentech • Information Technology • Other • Software • Cybersecurity
As a Technical Project Manager Intern, you will support multiple internal projects, perform data analysis, maintain schedules, and improve processes while collaborating with senior team members.
Top Skills:
AWSAzureExcelGoogle Cloud Platform
Automotive • Cloud • Greentech • Information Technology • Other • Software • Cybersecurity
The Performance Manager builds client relationships, ensures revenue retention, engages with clients to enhance product utilization, and leads efforts for upselling additional products, working independently to achieve client goals.
Top Skills:
Microsoft Suite Of TechnologiesScreen Share Technologies
What you need to know about the Charlotte Tech Scene
Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
