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The Client Director will leverage expertise in Amazon Connect and Salesforce to drive sales and build client relationships, ensuring high quality service delivery.
Client Director - Amazon Connect
Location: United States (Fully Remote - Preferred locations: Seattle, Austin, New York)
Summary
Thunder is thrilled to continue expanding our strategic partnership with AWS, and we’re looking for a dynamic Client Director to join our team. In this high-impact role, you will be at the forefront of our collaboration with Amazon, leveraging our expertise in Amazon Connect, Service Cloud Voice, and Salesforce solutions to drive Contact Center as a Service (CCaaS) innovation and deliver transformative value to our clients.
As a seasoned technical seller, you’ll combine your deep technical knowledge and consultative sales skills to forge strong relationships within Amazon and with customers, positioning Thunder as a trusted partner in optimizing customer engagement platforms. This is a unique opportunity for a self-starter to be at the forefront of building Thunder’s Amazon Connect practice and AWS partnership.
We seek dedicated Services sellers who:
- Bring a successful track record of solution selling within the Amazon partner ecosystem, and credibility with a deep POV of CCaaS within varying verticals
- Are a lead-gen engine and strives to surpass metrics
- Are passionate about building relationships, and collaboratively solving problems with customers and channel partners alike
- Understand how to credibly scope consulting deals from a technical lens and work closely with project/engagement teams who are delivering the scope of work sold
- Demonstrate Thunder’s core values by leading with transparency, empathy, ownership, and adaptability - with a good dose of grit!
“Day to Day” Role + Responsibilities
- Sell Thunder’s best-in-class Amazon Connect multi-cloud implementation and managed services offerings
- Hit and exceed expected Sales metrics, to include conducting at least four meaningful meetings a day
- Partner with clients within varying verticals, serving as a trusted advisor, creating and executing tailored business plans for a consistent sales engagement process
- Interact strategically with the sales teams at Amazon and their partners to establish new business relationships
- Develop account strategy according to Thunder Sales Playbook, in partnership with practice leaders
- Target, nurture, and grow key/buyer influencer relationships
- Execute successful delivery hand-off by onboarding consultants thoroughly at the start of new projects
- Ensure quality and client satisfaction via high-value touchpoints throughout projects
- Partner consistently with Thunder Delivery leaders for successful sales outcomes
- Update key activities in Salesforce CRM daily and keep pipeline deals accurately updated per the Thunder Sales playbook
Required Qualifications
- 5-7+ years of experience closing net new business
- 2-3+ years’ experience selling products and services into Contact Centers and/or selling services into the Amazon ecosystem, with a strong reputation with Amazon stakeholders and teams
- In-depth knowledge of Amazon Connect platform capabilities
- Experience in driving Contact Center as a Service (CCaaS) transformations
- Consultative selling approach with the ability to position Amazon Connect value drivers to business and technical stakeholders
- Understanding of Generative AI concepts used to optimize Agent and Customer experience via smart IVR, chatbots, assistants, etc.
- Best-in-class communication and strategic presentation skills (ex., deck creation, thought leadership)
- Winning record of overachievement on sales goals and accountability to metrics
- Appetite for learning new skills and developing new knowledge sets
- Bachelor's Degree preferred
- Proficient with technology + productivity tools
- Current Thunder Sales tech stack: Salesforce CRM, Gong, Asana, Certinia (PSA)
- Preferred Qualifications:
- Amazon Connect Certification(s)
- Sales Methodology training/certification
Research shows that women and people from underrepresented groups often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that someone meets 100% of the qualifications for a role. If most of this job description describes you, then we encourage you to please apply for this role. Thunder is proud to be an Equal Opportunity employer, and is deeply committed to building and supporting our diverse team through inclusive, equitable hiring practices.
Thunder does not accept unsolicited resumes from recruitment agencies. All resumes submitted by recruitment agencies to any employee via email, the Internet (including LinkedIn), or directly without a fully-executed search agreement will be deemed the sole property of Thunder, and no fee will be paid in the event the candidate is hired.
Top Skills
Amazon Connect
Generative Ai
Salesforce
Service Cloud Voice
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