Provides first-line technical support to B2B clients, partners, and retail teams in Arabic and English. Resolves device, application, login, pairing, crash, and iPad issues; documents interactions in ticketing systems; collaborates with internal teams; and monitors open cases through timely resolution and client satisfaction.
Qualifications
- Bachelor’s Degree or higher
- Native-level proficiency in Arabic, advanced proficiency in English (written and verbal)
Minimum 1–2 years of experience in helpdesk, customer service, or technical support or similar (B2B Consumer-oriented environment preferred).
Ability to multitask and manage time effectively in a high-volume ticket environment.
Experience using CRM or ticketing tools (e.g., Salesforce, Zendesk, ServiceNow).
Customer-oriented with strong problem-solving and analytical skills.
Technical Skills:
- Computer literate and fully conversant in Microsoft Windows and Microsoft Office
Provide first-line support to business clients, partners and retail teams
Manage and resolve B2B inquiries related to device and app usage, device and app login issues
Collaborate with internal teams to ensure timely and accurate responses.
- Troubleshoot technical and operational issues related to devices’ common issues (app crash, pairing issues, iPad issues…)
- Ensure all cases and interactions are accurately logged in the ticketing system
- Monitor and follow up on open tickets to ensure timely closure and client satisfaction
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What you need to know about the Charlotte Tech Scene
Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
