AVP, Digital Scrum Master

Role Summary/Purpose:

Synchrony is looking for a talented and passionate Scrum Master to join our team, focused on building new capabilities as part of our Enterprise API group.

You’re the one we’re looking for if you:

• Are comfortable tackling new challenges and ways of working

• Are passionate and experienced in the Agile framework

• Are comfortable challenging your peers and leadership team

• Can leverage agentic AI in your practice to unlock new insights and opportunities for your teams

As AVP Digital Scrum Master, you’ll be responsible for leading two Agile scrum teams executing the roadmap for services that power our digital servicing applications, and facilitating strategic and tactical conversations among a wide range of business and technical stakeholders.

This role is responsible for collaborating with digital product owners, technical leads, clients and other stakeholders in delivering a seamless customer experience in the authentication space, onboarding client-specific implementations, enhancing our lookup capabilities for internal stakeholders, and leading the Agile teams to deliver.

The ideal candidate will have a strong project management background with a focus on technology and Agile development, as well as high technical acumen and a proven track record of delivering critical initiatives.

Essential Responsibilities:

• Passionate about leading development teams with a servant leadership mentality

• Work with agentic AI to generate empirical reports on flow

• Communicate and facilitate effectively across diverse audiences within and outside of the Agile Team (program peers, key stakeholders, executives and clients)

• Manage a diverse development team consisting of application architects, application engineers, quality engineers, and third-party contractors.

• Facilitate Agile Ceremonies: Daily Scrum, Backlog Refinement, Sprint Planning, Demos/Reviews, Retrospectives, and release planning.

• Manage Sprints - keeping order, process, delivery, priorities accurate and on time

• Keep scrum team focused on concrete priorities while keeping outside influences from disrupting the Scrum team and actively identify and remove waste and distractions

• Work with Product Owners and QA team to ensure that testing and feedback is completed in a timely manner and meeting the Sprint timelines

• Advocate for autonomous, self-organizing, empowered, and continuously improving teams

• Participate as part of the Synchrony Innovation Station in contributing and leading innovation activities and practices with the full cross-functional product team and in partnership with the other Synchrony Innovation Stations.

• Perform other duties and/or special projects as assigned

Qualifications/Requirements:

• Bachelor's Degree and 4+ years of IT experience or equivalent leadership program experience; OR in lieu of degree High School Diploma/GED and 8+ years of IT experience, experience in developing and implementing information systems and project management experience

• Ability and flexibility to travel for business as required

Desired Characteristics:

• Demonstrated ability to work with cross-functional teams, software developers in particular

• Passion for Agile development and demonstrable experience helping teams mature in their delivery

• Previous experience with enterprise-level APIs & PCF services

• Participated in management of projects and implementations with both large and small corporate organizations

• Experience working in SAFe / scaled Agile a plus

• Experience with JIRA, Confluence, Rovo and other Atlassian products; fluency in MS Office

• Superior organization skills and adept at multi-tasking

• Excellent written and verbal interpersonal and communication skills

• An analytical approach to problem solving and trouble shooting

• A “can do” and flexible attitude with an ability to hit the ground running and learn on your feet

• High level of initiative and can work well in a team environment

Grade/Level: 11

The salary range for this position is 90,000.00 - 155,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Our Way of Working:

We’re proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. You will be required to commute to your nearest Hub (either virtual or physical) for in-person engagement activities such as regular business or team meetings, training and culture events. 

*Field Sales and some Commercial team roles may have varied location requirements based upon partner obligations or preferences.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles.  Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles.  Employees, level 8 or greater, must have at least 18 months’ time in position before they can post.  All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Our Commitment:

When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all. 

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627.   Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

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