AI Transformation Manager

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.  

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!  

The AI Transformation Manager leads the strategic adoption and implementation of artificial intelligence across the organization to drive business value, operational efficiency, and innovation. This role bridges business strategy, technology, and change management by identifying high-impact AI opportunities, guiding cross-functional implementation, and ensuring responsible and scalable deployment of AI solutions. The AI Transformation Manager partners with business leaders, data teams, and technology stakeholders to embed AI capabilities into core processes and enable a culture of data-driven decision-making

Key Responsibilities

• AI Strategy & Roadmap
  • Identify and prioritize AI use cases aligned with strategy and measurable business outcomes
  • Develop and maintain an AI transformation roadmap across business units
  • Evaluate emerging AI technologies and trends to inform strategic initiatives
• Program Leadership
  • Lead end-to-end delivery of AI initiatives from concept to deployment
  • Coordinate cross-functional teams including data, engineering, IT and business stakeholders
  • Partner with data governance to establish frameworks for AI initiatives, including ethical AI and risk management
• Business Integration
  • Translate business problems into AI-enabled solutions
  • Partner with business initiative leads to re-design processes that incorporate AI capabilities
  • Ensure AI solutions deliver measurable ROI and operational improvements
• Change Management & Adoption
  • Assist in driving organizational change to support AI adoption
  • Develop communication, training, and enablement strategies to build AI literacy
  • Promote responsible and effective use of AI tools across the organization
• Performance Measurement
  • Define KPIs and success metrics for AI initiatives
  • Monitor performance and continuously optimize AI-driven processes
  • Report progress, impact, and insights to executive leadership
• Governance & Responsible AI
  • Ensure AI initiatives comply with regulatory, ethical, and organizational standards
  • Collaborate with legal, compliance, and security teams on AI risk management
  • Establish frameworks for model governance, transparency, and data stewardship

The above statements are intended to describe the general nature and level of work being performed and are not intended to be an exhaustive list of all responsibilities, duties, and skills required.

Education & Experience

• Bachelor’s or Master’s Degree in Data Science, Computer Science, Engineering, Business or related field
• 7+ years of experience in technology, data, analytics, digital transformation, or consulting roles
• 3+ years leading data, AI, machine learning, or advanced analytics initiatives
• Demonstrated experience managing cross-functional transformation or technology implementation programs
• Experience working with data science, engineering, and business teams to deploy AI solutions

Skills & Competencies

• Structured Problem Solving & Analytics Skills
  • Ability to navigate ambiguous problem contexts and identify relevant solutions through a structured process
  • Ability to identify high-value opportunities for AI-driven innovation
  • Comfortable working in ambiguous and rapidly evolving technology environments
• Technical Understanding
  • Working knowledge of AI/ML concepts, generative AI, data platforms, and analytics tools
  • Understanding of model lifecycle management and data governance
  • Familiarity with AI platforms and cloud ecosystems
• Strategic & Business Skills
  • Strong strategic thinking and business acumen
  • Ability to translate business challenges into AI opportunities
  • Experience developing transformation roadmaps and business cases
• Stakeholder Management & Communication
  • Excellent communication and storytelling skills
  • Ability to influence senior stakeholders and drive alignment
  • Experience building AI literacy and adoption within non-technical teams
• Program Leadership & Collaboration
  • Proven experience to work effectively in a fast-paced, dynamic environment, managing multiple priorities and deadlines simultaneously
  • Experience leading cross-functional teams and complex initiatives

Preferred Qualifications

• Telecom experience
  • Understands wireline telco financials and drivers
  • Familiar with telco operations and associated KPIs
  • Understanding of US fiber market

Physical Demands & Work Conditions

• Primarily office-based work performed indoors from a home or company office, while operating a computer and other office productivity machinery such as copy machine and printer
• Occasional travel is required
• Occasional weekends in support of program launches

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WHY JOIN US?

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. 

Inclusion and belonging are at the center of our grounding belief in Being Real. 

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact [email protected] to initiate the accommodations process. 

For all applicants, please take a moment to review our Privacy Notices:  

• Brightspeed’s Privacy Notice for California Residents
• Brightspeed’s Privacy Notice