Account Manager

Title: Account Manager

Department: Sales

Type: Full-Time, Exempt

Reports To: Sales Manager

Date Modified: 01/2024

Carolina Handling, a Raymond Dealer, is one of the largest automation systems integrators in the world. We specialize in providing turnkey solutions for warehouses, distribution centers, and manufacturers. Our product and solutions offerings allow our customers to move material faster and more efficient by implementing automation equipment and technologies including…

·       Consulting

·       Material Handling Equipment, Parts, and Service

·       Automated Mobile Robots

·       Vision guided vehicles and automated guided vehicles

·       High Density Storage Solutions including ASRS, Robotic Goods to Person and Shuttle Systems

·       WMS/WES/WCS solutions and Software

·       Intralogistics Solutions and Automation including Conveyor and High-Speed Sortation

·       Telematics

Job Summary
As an Account Manager, your role is pivotal in driving our success by cultivating new accounts and nurturing existing ones. Your primary responsibility is to provide material handling and intralogistics solutions to our customers. Building and maintaining strong relationships with customers is essential for delivering exceptional service, fostering product loyalty, and maximizing customer retention. Your dedication to understanding and meeting customer needs will play a significant role in achieving our business objectives.

Responsibilities

·       Account Strategy and Planning

o   Develop and implement strategic account plans to achieve sales targets and expand the company's customer base.

o   Collaborate with Sales Leadership on account planning and pricing decisions to maximize profitability.

o   Monitor market trends, competitor activities, and industry developments to identify growth opportunities.

·       Sales and Business Development

o   Proactively identify and pursue new business opportunities within assigned accounts, including upselling and cross-selling.

o   Take charge of all sales activities within the assigned account base, ensuring proactive engagement.

o   Prepare and present proposals, contracts, and pricing agreements to clients, negotiating terms effectively.

·       Client Relationship Management

o   Manage and nurture relationships with existing clients to ensure ongoing satisfaction and retention.

o   Collaborate with internal teams to address client needs and deliver solutions.

o   Administer the process of fulfilling customer specifications, ensuring timely delivery and satisfaction.

·       Reporting and Continuous Learning

o   Provide regular updates and reports on account status and sales activities.

o   Stay informed about company products, industry trends, and best practices.

·       Perform any other duties as assigned or required to support the company's overall operations and objectives.

Requirements

All potential hires are subject to pre-employment checks which include but are not limited to background checks, drug screenings, and motor vehicle record checks.

·       Must have and maintain a valid driver's license with a clean driving record.

·       3+ years of experience within material handling or a similar industry is required.

What You’ll Need for Success

·       Data-driven approach to measuring and improving the impact of outreach efforts.

·       Strong organization and attention to detail, with a belief that great processes lead to great results.

·       Persistence and the ability to overcome obstacles.

·       High motivation to achieve challenging goals.

·       Excellent organizational, planning, and prioritizing skills.

·       Strong communication and presentation skills.

Benefits of Joining the Team

Benefits Built For YOU! At Carolina Handling, taking care of Associates is our utmost priority. We are pleased to offer a comprehensive benefit program to protect your health, your family, and your way of life.

Health Benefits:

Medical, Dental and Vision Insurance, Prescription Drug Plan.

Financial and Tax-Saving Benefits:

Company-paid Disability, Life and AD&D Insurance; 401(k) plan with company match and profit sharing; Flexible Spending Accounts, Health Savings Account, and Dependent Care Account.

Additional Benefits:

Critical Illness, Legal Services, Identity Theft Protection, and Pet Insurance.

Company Benefits:

Paid Time Off, Employee Assistance Program, Tuition Reimbursement, Milestone & Anniversary Gifts, Philanthropy/ Corporate Contributions, Associate Giving Fund, and Discount Programs.

Comprehensive Perks Package Including:

·       Competitive Commission Program: Our commission program serves as a powerful motivator, driving you to excel in your role and exceed your targets. With our commission program, there is no limit to how much you can earn!

·       Company Vehicle or Automobile Allowance: This includes a fuel card and maintenance coverage.

·       Technology and Home Office Setup: This includes a cell phone, laptop, iPad, dual monitors, a docking station, and a wireless keyboard and mouse.

·       Expense Reimbursement

·       Flexible Work Arrangements: This includes remote work options and flexible scheduling.

·       Professional Development Opportunities: We offer a range of professional development opportunities, including training programs, workshops, and tuition reimbursement for further education or certifications.

·       Career Growth and Advancement: With opportunities for internal mobility, mentorship programs, and leadership development initiatives, you can take your career to the next level with us.

·       Company-sponsored social events and team-building activities.

·       Employee recognition program / President’s Club

Physical Requirements & Working Conditions

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job unless it causes undue hardship.

This position is classified as medium work, involving the operation of motor vehicles and heavy equipment, as well as movement to complete tasks or transition between work sites. Physical demands include the ability to frequently lift and/or move objects weighing up to 25 pounds and occasionally up to 50 pounds. Manual dexterity is necessary for equipment operation, computer use, writing, and handling materials. Clear articulation and voice control are essential for effective communication with both internal and external customers via telephone. Specific vision abilities essential for this role include close vision, peripheral vision, and the ability to adjust focus.

This role entails working in a dynamic environment, encompassing both office-based tasks and visits to customer sites, involving regular interaction with internal and external customers. Travel to customer locations for sales calls and presentations is a requirement, potentially exposing the individual to diverse environments, including the risk of encountering harmful or corrosive chemicals if proper safety protocols are not followed. The role often involves exposure to various outdoor weather conditions. The individual in this position must adeptly manage strict deadlines, shifting priorities, and a high volume of information flow while consistently upholding professionalism. Standard office equipment such as laptops and smartphones are routinely utilized, and noise levels typically range from moderate to high.

Travel Requirements: Daily/Weekly travel to customer sites is required; Occasional travel may be required for meetings or conferences.

This job description is intended to outline the general nature and level of work being performed by individuals assigned to this position. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. Management reserves the right to modify, add, or remove duties as necessary to meet business needs. This job description does not create a contract of employment between the company and the employee.

Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Carolina Handling we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this or other roles!