Teams at Teleperformance

Manages large-scale contact center operations, including Team Leaders and frontline teams. Oversees KPIs, service delivery, workforce planning, quality, training, performance, staffing, and process improvement. Leads employee development, engagement, retention, and succession planning while managing client relationships, stakeholder communications, business reviews, and contractual service requirements.

Leads end-to-end talent acquisition for RaaS and BFSI functions, develops workforce-aligned recruitment strategies, manages and coaches recruiting teams, builds specialized talent pipelines, monitors hiring metrics, improves recruitment processes, and partners with business leaders to forecast hiring needs and support compliant, high-quality hiring.

Manage BPO contact center operations, performance, staffing alignment, process excellence, and tactical initiatives. Coordinate with training, hiring, workforce management, analytics, and product teams; analyze customer feedback and business results; develop action plans and customer campaigns; maintain client engagement; and report performance across weekly, monthly, and quarterly business reviews.