Teams at ParentSquare, Inc

Leads the Customer Success practice for Attendance Plus, managing strategic K-12 accounts while hiring and coaching a CSM team. Builds customer success processes, playbooks, engagement models, and success plans from the ground up. Owns adoption, attendance outcomes, renewals, retention, expansion, and at-risk account intervention. Partners with Sales, Product, Education, and Support, represents customer needs internally, and establishes reporting and HubSpot processes.

Lead strategic finance initiatives, corporate development, M&A evaluation, pricing strategy, business cases, and cross-functional financial analysis. Partner with executives and teams across Product, Sales, Marketing, Customer Success, and Operations to evaluate growth opportunities, ROI, unit economics, and build-versus-buy decisions. Develop KPI reporting frameworks, AI-enabled analysis, automated workflows, and executive recommendations.

Leads customer support operations by mentoring agents, handling escalations and tier-two tickets, monitoring queues, providing backup coverage, and conducting live coaching. Partners with the Customer Support Manager on training, performance feedback, process improvements, and strategic support initiatives. Requires strong communication, prioritization, SaaS support experience, and prior lead or management experience.