Teams at Mobile Communications America

Supports customer service and field service operations by handling inbound requests, scheduling technicians and installers, maintaining work orders, coordinating customer notifications, following up on service progress, invoicing tickets, managing equipment returns, and assisting with inventory and parts requests.

Leads sales operations for the Voice division, owning reporting, bookings forecasts, operating cadence, data reconciliation, quota and territory planning, and acquisition integration. Partners with sales, finance, compensation, analytics, and Motorola channel teams across 15 markets. Trains sales managers, manages program reporting, validates CRM/ERP/BI data, and automates manual processes using low-code and AI tools.

Owns monthly and quarterly sales commission cycles, including plan administration, data validation, calculation testing, payout preparation, reconciliations, reporting, and variance resolution. The role analyzes commission trends, models plan costs, supports quota and plan design, leads process improvements, trains sales representatives, and supports acquired-company commission integrations. It serves as the subject matter expert for complex compensation inquiries and ensures accurate, compliant, audit-ready commission operations.