Who We Are
Mobile Communications America, Inc. (MCA) provides wireless communication, data, and security solutions that enhance workplace safety, security, and efficiency nationwide. Customers trust us to provide a portfolio of turn-key systems, products, and services — including two-way radio communications, vehicle uplift, security video and access control systems, BDA/DAS, remote monitoring, GPS tracking, SCADA, dispatch, mass notification, and point-to-point wireless networks. Our more than 60,000 customers span industries such as public safety, commercial, manufacturing, education, healthcare, utilities, and government. In addition to being the largest Motorola partner in the U.S., MCA has strategic partnerships with over 1,000 major manufacturers to offer an extensive portfolio of products and technologies.
Mobile Communications America, Inc. (MCA), a leader in wireless communications, data, and security solutions, is seeking a Sales Operations Business Manager to lead day-to-day sales operations for its Voice division, a Motorola Solutions partner selling two-way radio, dispatch, and mobility solutions. This senior individual contributor owns the division’s reporting and forecast cadence, partners with sales leaders across 15 markets, supports quota and territory planning, acquisition integration, and Motorola program reporting. The ideal candidate is a hands-on analyst and trusted advisor who turns accurate data into action.
What You Will Be Doing:
Reporting & Operating Cadence
- Own weekly performance reporting and bookings forecasts for the division, highlighting risks and opportunities by market for sales leadership.
- Run the sales operating cadence, including forecast calls, commit reviews, and quarterly scorecards, and hold sales leaders accountable to deadlines and deliverables.
- Monitor booked orders daily for changes and drop-offs, and explain significant moves to leadership before they become surprises.
Data Integrity & Reconciliation
- Investigate and resolve data discrepancies across CRM, ERP, and BI systems, separating timing and mapping issues from real business change.
- Maintain accurate sales hierarchy and territory mappings through organizational changes, partnering with Analytics to fix issues at the source.
- Validate recurring reports before distribution and reconcile Sales and Finance views of bookings.
Planning & Acquisition Integration
- Support annual bottoms-up bookings planning for sales and service teams, including baselines, methodology, and consolidating submissions.
- Build territory and coverage models with sales managers, and implement approved quota and territory changes across systems.
- Lead sales operations integration for acquired businesses, including quota setup and alignment to MCA’s structure.
Channel Programs & Cross-Functional Partnership
- Manage reporting for Motorola Solutions channel programs and serve as the day-to-day operations contact for Motorola’s channel team.
- Partner with Finance, Sales Compensation, and Analytics to align data, definitions, and processes.
- Train sales managers on reporting tools and processes, and automate manual work using low-code and AI tools.
What You Will Bring To The Team:
Education & Experience
- Bachelor’s degree in Business, Finance, Analytics, or a related field, or equivalent experience.
- 5+ years in sales operations, revenue operations, or FP&A supporting field sales, including ownership of recurring leadership reporting and forecasting.
- Experience with quota setting and territory planning; acquisition integration experience a plus.
- Willing to travel as necessary to support company and customer needs.
Knowledge & Skills
- Advanced proficiency in BI tools (Tableau preferred), CRM (HubSpot or Salesforce), and Excel; ERP experience (NetSuite or similar) a plus.
- Strong understanding of bookings, revenue, pipeline, quota, and forecasting, and how data flows between sales and financial systems.
- Strong analytical and problem-solving skills, with the judgment to escalate numbers that do not reconcile rather than force them to fit.
- Highly organized, effective communicator who can lead meetings with sales leaders, explain results with evidence, and hold teams accountable to deadlines.
- Ability to manage fixed weekly deadlines alongside daily ad hoc requests in a fast-paced environment.
- Experience automating reports with low-code or AI tools (Power Automate, Copilot) a plus.
- Motorola Solutions or manufacturer channel program experience preferred; background in two-way radio, communications, or public safety a plus.
No sponsorship is available for this position.
NOTE: The above statements describe the general nature and level of work performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, and physical demands required of personnel so classified. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
What We Believe
We are better together through the MCA Way: living our core values of Service First, Growth, Teamwork, and Safety. We take our work and customers seriously and believe our best work can be fun. A component of our business that embodies the MCA advantage is our “Service First DNA” culture. Service isn’t just a motto for MCA, it’s an integral part of who we are and goes beyond our customers to our employees, partners, shareholders, and communities.
Equal Employment Opportunity Employer
Mobile Communications America, Inc. is proud to be an Equal Opportunity workplace and is an Affirmative Action employer. We are committed to creating an inclusive environment that celebrates diversity. At MCA, we are “better together.”
Reasonable Accommodations
If you need assistance or accommodations during the application or interview process, please contact us at [email protected] with the job title and requisition number of your application.
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Mobile Communications America Charlotte, North Carolina, USA Office
4800 Reagan Drive, Charlotte, United States, 28206
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