Jobs at Mobile Communications America

Supports customer service and field service operations by handling inbound requests, scheduling technicians and installers, maintaining work orders, coordinating customer notifications, following up on service progress, invoicing tickets, managing equipment returns, and assisting with inventory and parts requests.

Leads sales operations for the Voice division, owning reporting, bookings forecasts, operating cadence, data reconciliation, quota and territory planning, and acquisition integration. Partners with sales, finance, compensation, analytics, and Motorola channel teams across 15 markets. Trains sales managers, manages program reporting, validates CRM/ERP/BI data, and automates manual processes using low-code and AI tools.

Owns monthly and quarterly sales commission cycles, including plan administration, data validation, calculation testing, payout preparation, reconciliations, reporting, and variance resolution. The role analyzes commission trends, models plan costs, supports quota and plan design, leads process improvements, trains sales representatives, and supports acquired-company commission integrations. It serves as the subject matter expert for complex compensation inquiries and ensures accurate, compliant, audit-ready commission operations.

Supports B2B sales for wireless communications and data solutions by prospecting, qualifying opportunities, scheduling meetings and site assessments, preparing quotes, negotiating terms, maintaining CRM records, coordinating with account executives and technical teams, and supporting equipment provisioning, delivery, training, and deployment. Builds customer relationships, researches prospects, tracks program milestones, and positions products against competitors.

Develops and executes territory sales strategies for wireless communication, data, and security solutions. The Account Executive forecasts sales, meets revenue targets, prospects and builds client relationships, presents solution benefits, manages quotes and funnels, and closes deals. The role requires CRM use, Microsoft Office proficiency, customer travel as needed, and collaboration across the organization to grow revenue and customer loyalty.

Oversee regional service delivery and customer operations across multiple states. Lead, coach, and develop teams; monitor KPIs; improve processes; allocate labor, budgets, and resources; resolve escalations; and coordinate with Sales, Service, Finance, and other regional leaders. The role supports continuous improvement, operational excellence, and company initiatives in a multi-site telecommunications environment. It is remote but requires travel as needed throughout the Mid-Atlantic region.