Huntress
Huntress Innovation & Technology Culture
Frequently Asked Questions
Innovation at Huntress is practical and customer-driven: we look for real problems our partners run into, then build and iterate solutions that make security outcomes easier to achieve and easier to adopt. In our values-based behaviors, we call this “Perfect Imperfection”. We prioritize innovation and high-impact work that delivers value, act on the information we have, and quickly iterate as we learn more.
You’ll see that mindset in how we run the business, too. We keep a tight feedback loop through outcomes, actions, and development, so teams can move fast with clarity and adjust when something isn’t working.
Innovation also shows up as “learn out loud” culture. Huntress Academy continues well past onboarding, with ongoing trainings and forums like ThreatOps Office Hours, Tradecraft Tuesdays, and IT “Lunch and Learn” sessions that help share knowledge across the org and keep our thinking sharp as the threat landscape changes.
Modern at Huntress doesn’t mean “shiny for the sake of shiny.” It means we build technology that’s built to ship, built to scale, and built to hold up in the real world—then we run it for our customers 24/7.
Our core product is the Huntress Managed Security Platform, which brings protection across endpoints, identities, email, and employees into a single experience and is built, owned, and operated by Huntress from first signal through remediation—not stitched together from a bunch of third parties. It’s backed by a 24/7 Security Operations Center (SOC) where analysts triage and validate what’s real so customers aren’t buried in noise.
On the tech side, our approach blends proprietary automation with trained human investigators so we can move quickly without turning security into a black box. We also explicitly build to keep up with change: the platform is designed to continuously add new detection and response capabilities as threats evolve—so customers can adapt without having to constantly rip and replace tools.
We adopt new tech fast when it makes the product better for real customers—and we don’t do it just to chase trends. That “move, learn, improve” mindset is part of how we expect Huntress teammates to work: our values-based behavior Perfect Imperfection is explicitly about prioritizing innovation and high-impact work, acting with the information we have, and quickly iterating as we learn more.
You can also see that speed show up in what we build. As threats evolve and customer needs change, the Huntress Managed Security Platform is designed to continuously add new detection and response capabilities so customers can meet new security demands without having to go buy and bolt on more tools.
And because we run a 24/7 ThreatOps/SOC capability alongside the platform, we’re able to pair automation with human investigation—so we can tune what we ship based on what’s actually happening in the wild, not just what looks good on a roadmap.
Our technology culture is built around learning fast, staying grounded, and shipping work that matters.
A big part of that is how we expect teams to operate day to day: Perfect Imperfection is one of our values-based behaviors, and it calls out that we prioritize innovation and high-impact work, act on the info we have, and quickly iterate as we learn more. When you join, you shouldn’t be surprised to hear direct feedback early and often—because we treat feedback as “a right, not a privilege,” and we use regular “Always Aligned” 1:1s to keep expectations, outcomes, and growth crystal clear.
We also “learn out loud” on purpose. After onboarding, teammates can keep leveling up through ongoing sessions like ThreatOps Office Hours, Tradecraft Tuesdays, IT Lunch and Learn, and CTO Brunch and Learn—plus job shadow sessions and internal training tracks that don’t stop after your first few weeks.
And we invest in your growth as part of the job: teammates get an annual Professional Development Fund and unlimited BetterUp 1:1 coaching to support continuous learning and better work habits over time.
Huntress Employee Perspectives
What is your role on the IT team, and what are your responsibilities?
I’m a senior helpdesk administrator at Huntress, where I help ensure that our internal IT operations run efficiently for both new and existing employees. Our IT team supports nearly 600 fully remote employees, managing everything from employee onboarding and offboarding to device procurement and account and access management. We field incoming support requests, troubleshoot technical issues, and serve as a reliable point of contact to keep things running smoothly as the company continues to rapidly grow. We’re also often the first stop for any security-related concerns from end users, and we know when to triage and escalate issues appropriately. One of the aspects I enjoy most about my role is the chance to improve workflows through automation and self-service. These efforts often involve cross-functional collaboration to make improvements across the company. I also take part in system audits, license management, company training sessions, interviewing candidates and much more!
How does Huntress support IT professionals? What opportunities for learning and growth are offered, and how does your team effectively work together?
Huntress invests in its people, and one way it supports IT professionals and all employees is through a generous professional development fund. I’ve been able to use it for training courses and certifications, which has been a great way to continue growing my skills. I’m especially grateful for the opportunity to learn beyond my role by job shadowing and collaborating with other departments. It has helped me gain a better understanding of how different teams operate and what a typical day looks like in other roles.
IT is truly a team effort, and success depends on strong cross-functional collaboration. Even as a fully remote company, our team does a pretty great job of staying connected through dedicated Slack channels, thorough documentation, one-on-ones or group meetings, and access to knowledge base articles. As Huntress continues to grow quickly, our team has done a great job of staying flexible and supportive. The company’s commitment to transparency also encourages a strong culture of self-service, making it easy to find the information and resources you need to do your best work.
Why might someone want to join Huntress’ IT team? What routines, traditions and perks does your team offer?
The IT team at Huntress is a great fit for people who take ownership of their work and care about making a real impact. I’ve been here for a little over a year and a half, and the team members who stand out are always the ones who bring qualities you can’t teach, like integrity, curiosity and a genuine drive to help others.
When I interview potential teammates, I look for people who truly care about the quality of their work and how it supports those around them. If you enjoy solving problems and supporting others and believe in sharing knowledge instead of gatekeeping, this could be a great opportunity for you! You’ll get to work with some of the best in the industry and help keep things running smoothly at a company that’s doing some really exciting things.
The perks at Huntress are great! We’re fully remote, but we still get to connect in person a few times a year through companywide and department offsites, with all expenses covered. Also, it’s not uncommon to find cookies and snacks delivered to my house for employee appreciation day, GrubHub credits for monthly lunch-and-learn sessions, and even perks like free training that my friends and family can take part in, too.
