Teams at Figure

Handles inbound customer calls, chats, and emails in a high-volume call center. Guides customers through products and applications, troubleshoots platform issues, conducts video notary sessions, resolves concerns, and identifies process improvements. The role requires strong communication, attention to detail, compliance training, e-notary licensing, and adaptability to evolving technology and procedures.

Leads workforce management forecasting and capacity planning for a contact center. Analyzes historical performance, volume trends, seasonality, staffing deviations, service targets, and forecast variances. Provides operational recommendations, documents procedures, supports process improvements, and serves as a subject matter expert on forecasting tools and techniques. The role requires collaboration across teams, adherence to financial-services regulations and security policies, and maintaining staffing levels aligned with demand and SLAs.

Architects and scales technical integrations for enterprise mortgage lending partners. Leads technical discovery, designs API and webhook architectures, guides REST API, authentication, and SSO implementations, supports sandbox testing and production readiness, troubleshoots distributed-system issues, and documents integration solutions. Partners with Product, Engineering, Compliance, and Partnerships to accelerate onboarding, improve workflows, identify product gaps, and develop reusable integration patterns and playbooks.