Teams at Figure

Serve as a first point of contact across phone, chat, and email; guide customers through application and product questions; troubleshoot platform issues; complete compliance steps accurately; explain financial concepts clearly; identify trends to improve experience; participate in training and licensing; contribute to a high-performing team.

Manage broker and correspondent Non-QM loan submissions from intake through funding. Review packages for guideline compliance, validate documentation, maintain LOS status, resolve post-close QC findings, provide proactive partner communication, and drive process improvements across the Third Party channel.

Full-cycle recruiter responsible for high-volume hiring of Customer Operations roles: source, engage, assess, and close candidates; manage pipelines and ATS; partner with hiring managers; improve funnel metrics; and support objective, secure hiring practices.