Jobs at Figure

Handles inbound customer calls, chats, and emails in a high-volume call center. Guides customers through products and applications, troubleshoots platform issues, conducts video notary sessions, resolves concerns, and identifies process improvements. The role requires strong communication, attention to detail, compliance training, e-notary licensing, and adaptability to evolving technology and procedures.

Leads workforce management forecasting and capacity planning for a contact center. Analyzes historical performance, volume trends, seasonality, staffing deviations, service targets, and forecast variances. Provides operational recommendations, documents procedures, supports process improvements, and serves as a subject matter expert on forecasting tools and techniques. The role requires collaboration across teams, adherence to financial-services regulations and security policies, and maintaining staffing levels aligned with demand and SLAs.

Architects and scales technical integrations for enterprise mortgage lending partners. Leads technical discovery, designs API and webhook architectures, guides REST API, authentication, and SSO implementations, supports sandbox testing and production readiness, troubleshoots distributed-system issues, and documents integration solutions. Partners with Product, Engineering, Compliance, and Partnerships to accelerate onboarding, improve workflows, identify product gaps, and develop reusable integration patterns and playbooks.

Analyze and model marketing, product, and loan application data to optimize the borrower funnel and drive growth. Build BigQuery datasets, dbt models, and Tableau dashboards; evaluate customer behavior, acquisition costs, approval rates, and origination performance. Partner with Product, Marketing, and Engineering on A/B tests, statistical analysis, and actionable insights for leaders. Apply lending and fintech knowledge to improve conversion, customer value, and portfolio outcomes.

Lead product design for complex fintech and blockchain marketplace experiences across investing, lending, borrowing, and digital assets. Translate ambiguous requirements, financial concepts, technical constraints, and regulatory needs into intuitive workflows. Create prototypes and high-fidelity designs, collaborate with Product and Engineering through implementation, contribute to design systems, anticipate edge cases, influence product decisions, and mentor designers.

Support treasury and financial operations across multiple entities by monitoring cash and digital assets, reconciling accounts, executing wires and ACH transfers, managing loan-sale funding, processing vendor payments, producing contractual reports, and supporting month-end close. The role also reconciles loan and collateral data, improves financial workflows, assists with capital raising, and partners cross-functionally to maintain controls and scale blockchain-enabled financial infrastructure.

Manage credit risk strategies for HELOC and secured lending portfolios. Refine underwriting policies, analyze loan performance and credit losses, develop valuation and predictive models, identify customer segments, and design portfolio monitoring frameworks. Partner with Capital Markets, Product, Engineering, Data Science, Fraud, Legal, and Compliance to test and implement risk changes, ensure regulatory adherence, support growth initiatives, and communicate underwriting performance to investors and executives.

Directs treasury and financial operations for a fintech company, including funds-flow design, payment infrastructure, wire and ACH execution, cash reconciliations, remittance reporting, workflow automation, and SOX-compliant controls. Coordinates analyst workloads, mentors team members, improves operational efficiency, communicates across leadership levels, and supports capital raising and investor engagement initiatives.