Teams at ePlus

Coordinates data and process activities for a Managed Services Center, including ServiceNow CMDB reconciliation, data entry and validation, contract updates, quality assurance, task tracking, documentation, auditing, and business continuity support. Collaborates with internal teams and vendors to maintain accurate records, resolve discrepancies, and support ServiceNow operations. The role is remote and highly keyboard-intensive.

Manage support billing requests, invoicing, invoice distribution, data entry, modifications, and issue resolution across multiple divisions. Use Excel, Word, ServiceNow, Ariba, Coupa, and EDI while meeting recurring deadlines and maintaining accurate procedures. The role requires collaboration with internal and external customers, process improvement, critical thinking, and cross-training within the Billing department.

Leads renewals for an assigned sales territory, managing client relationships, coordinating with field sales, driving renewal strategy adoption, and meeting sales goals. Responsibilities include engaging decision-makers, executing vendor campaigns, maintaining sales funnel and customer data, learning Cisco and other technology support offerings, and following internal sales processes. The role requires strong communication, account management, territory planning, relationship-building, and proficiency with Microsoft Office tools.