Jobs at ePlus

Coordinates data and process activities for a Managed Services Center, including ServiceNow CMDB reconciliation, data entry and validation, contract updates, quality assurance, task tracking, documentation, auditing, and business continuity support. Collaborates with internal teams and vendors to maintain accurate records, resolve discrepancies, and support ServiceNow operations. The role is remote and highly keyboard-intensive.

Manage support billing requests, invoicing, invoice distribution, data entry, modifications, and issue resolution across multiple divisions. Use Excel, Word, ServiceNow, Ariba, Coupa, and EDI while meeting recurring deadlines and maintaining accurate procedures. The role requires collaboration with internal and external customers, process improvement, critical thinking, and cross-training within the Billing department.

Leads renewals for an assigned sales territory, managing client relationships, coordinating with field sales, driving renewal strategy adoption, and meeting sales goals. Responsibilities include engaging decision-makers, executing vendor campaigns, maintaining sales funnel and customer data, learning Cisco and other technology support offerings, and following internal sales processes. The role requires strong communication, account management, territory planning, relationship-building, and proficiency with Microsoft Office tools.

Leads renewals for an assigned territory, managing client relationships, coordinating with field sales, executing renewal strategies and campaigns, achieving sales goals, maintaining sales data, and facilitating timely contract completion. Learns and communicates technology support offerings, develops territory plans, and manages internal sales processes and systems.

Drive Cisco software revenue, subscriptions, renewals, and Enterprise Agreement growth across an assigned territory. Develop pipeline, lead executive-level customer engagements, support software adoption and lifecycle initiatives, enable sales teams, execute demand-generation campaigns, forecast territory performance, and coordinate with Cisco, sales, engineering, services, and partner stakeholders.

Leads AI presales strategy, customer advisory, technical solution architecture, and team development. Translates business needs into AI use cases, prototypes, business cases, roadmaps, and repeatable offerings. Partners with sales, engineering, consultants, and technology vendors to support complex pursuits, executive briefings, demonstrations, proofs of concept, and AI business growth. Promotes responsible AI governance, tracks pipeline performance, develops thought leadership, and remains hands-on in high-impact customer engagements.

Supports the sales cycle by entering customer orders, managing open orders and delivery, confirming invoicing, resolving customer and supplier issues, assisting with quotes and returns, and identifying add-on sales opportunities. The role develops customer, vendor, and internal relationships while handling administrative sales responsibilities and providing responsive customer support.

Generates new business and grows existing customer relationships while supporting the sales cycle. Responsibilities include entering and managing orders, coordinating deliveries, confirming invoicing, resolving customer and supplier issues, sourcing products, assisting with quotes, handling returns and inquiries, and identifying add-on sales opportunities such as warranties, services, accessories, and supplies.

Provides Tier 2 and Tier 3 technical support for Cisco collaboration infrastructure, endpoints, and voice gateways. Troubleshoots customer issues, supports system integrations, mentors engineers, and assists with technology testing, implementation, deployment, documentation, automation, and process improvement. The role participates in scheduled after-hours escalation and 24/7/365 on-call support.

Leads HR technology strategy, HRIS administration, UKG Pro optimization, integrations, security, reporting, vendor management, and process automation. Partners with HR, IT, Finance, Payroll, Recruiting, and business leaders to translate requirements into scalable solutions. Manages implementations, upgrades, testing, governance, and data integrity while improving employee experience and operational efficiency. Leads and develops HRIS team members and oversees strategic initiatives, stakeholder communication, and continuous improvement.

Lead strategy, portfolio development, go-to-market planning, partnerships, sales enablement, and solution growth for the Cloud practice. Define market strategy and success metrics, package cloud offerings, support sales campaigns, develop partner ecosystems, enable internal teams, and collaborate with engineering, delivery, marketing, and leadership. Drive adoption, profitability, customer success, and sustainable growth across cloud assessments, migrations, FinOps, managed services, modernization, and workplace solutions.

Analyze technical bills of materials, source and compare OEM/distributor quotes, identify substitutes and special pricing, negotiate terms, protect margin, manage high-volume quote requests, and maintain audit-ready procurement records while collaborating with sales and engineering.

Lead security advisory engagements focused on cybersecurity and data governance. Conduct program assessments, design and operationalize data governance programs, produce client deliverables, mentor consultants, support sales with scoping and proposals, and contribute to practice development, thought leadership, and forecasting to drive advisory services revenue.

Lead HRIS analysis, enhancements, testing, and support across HR, Payroll, Talent, and Recruitment. Manage SDLC projects, document requirements, produce user and release documentation, drive process improvements and change management, and deliver reporting and automation to improve employee experience.

The Account Executive engages in sales and account management, builds customer relationships, and develops strategies to drive revenue, mentoring junior sales team members in the process.

The role involves leading a team to design and implement Identity and Access Management solutions, supporting technical sales, and engaging with clients to modernize security systems.

Drive renewals and incremental growth for telecom and colocation within existing accounts. Collaborate with field sales, forecast sales, prioritize renewal opportunities, meet financial targets, and share best practices across regions to optimize customer experience and retention.

Provide expert-level service-provider network and systems support in a Managed Services Center. Deliver full lifecycle solutions (design, implementation, troubleshooting), own incidents end-to-end, participate in on-call rotation, lead technical projects, document work in ticketing systems, and collaborate with clients and internal teams to resolve complex networking issues.