Jobs at Crawford & Company

Manages strategic client accounts, strengthens relationships, supports renewals and growth, and coordinates service delivery across clients, brokers, carriers, and internal teams. Responsibilities include client onboarding, proposal support, reporting, claims and loss-cost analysis, service implementation, billing and collections assistance, complaint resolution, and identifying cross-selling opportunities. The role requires strong insurance claims, underwriting, loss control, account management, and client-service expertise.

Investigates and settles complex liability claims, evaluates coverage and reserves, determines liability, manages litigation-related investigations, authorizes payments, identifies recovery opportunities, prepares claims reports, and supports training and mentoring.

Investigate, evaluate, negotiate, and settle moderate-difficulty claims (Defense Base Act/WC). Confirm policy coverages, acknowledge claims, perform investigations, analyze information, determine and implement courses of action, and settle assigned claims promptly and equitably under general supervision.

Manage large-scale client implementation projects for Broadspire accounts, coordinating internal teams, clients, consultants, and vendors across pre-event, event, and post-event phases. Develop project plans, monitor timelines and delegated tasks, coordinate process flows and client training, report progress to leadership, and drive continuous quality improvement. The role requires expertise in workers’ compensation claims administration, disability programs, project management, stakeholder coordination, and team leadership.

Leads a liability claims team by supervising investigations, file assignments, reserves, settlements, compliance, workload distribution, and timely claim closures. Establishes performance standards, conducts reviews, develops employees, administers personnel policies, and supports client claim reviews. Advises senior claims leadership, manages workflows in the Risk Tech Claim System, and trains staff on claims processes and systems.

Investigates, evaluates, and resolves complex liability claims independently. Reviews policy coverage, determines liability, establishes reserves, negotiates settlements, manages litigation strategy with defense counsel, identifies subrogation opportunities, prepares reports, and supports team development through training and mentoring.

Investigates and settles complex workers’ compensation claims, evaluates coverage, liability, compensability, reserves, payments, subrogation, and litigation strategy. Prepares claims reports, supports claim reviews, manages legal coordination, and ensures timely, equitable settlements. The role also trains and mentors new hires while operating independently under established authority.

Investigates, evaluates, and resolves complex liability claims independently. Reviews policy coverage, determines liability, manages reserves, negotiates settlements, directs investigations and litigation strategy with counsel, identifies recovery opportunities, authorizes payments, prepares reports, and participates in claim reviews. The role also supports team development through training and mentoring new hires.

Provides remote workers’ compensation and disability case management for injured workers and patients. Reviews medical records, evaluates needs, analyzes treatment and costs, coordinates care and return-to-work plans, communicates with physicians, employers, claims adjusters, and attorneys, and facilitates referrals for peer reviews and independent medical examinations. Maintains documentation, productivity, quality, and regulatory standards while using clinical expertise to improve outcomes and control costs.

Leads client claims operations for a designated account, overseeing claim quality, investigations, reserves, litigation, audits, reporting, staffing, and process improvements. Partners with claims leadership and clients to ensure service compliance, resolve concerns, and optimize outcomes. Coaches staff on technical claim handling, customer service, legal and medical evaluations, data accuracy, and quality standards. Manages resources including medical management, subrogation vendors, SIU services, and attorneys.

Manage complex liability claims end-to-end: investigate coverage and liability, set reserves, authorize payments within authority, coordinate discovery and litigation strategy, pursue subrogation, prepare reports for clients/carriers, and mentor/train junior staff. Work independently on large-loss and difficult claims while collaborating with supervisors and defense counsel.

Investigates, evaluates, negotiates, and settles insurance claims across multiple lines of business, including casualty, property, and workers’ compensation. Responsibilities include determining coverage and liability, setting reserves, managing litigation, preparing reports, presenting evidence, pursuing subrogation, completing regulatory filings, and conducting emergency on-site investigations. The role requires independent judgment, regulatory compliance, customer service, continuing education, and occasional travel or on-call work.

The role involves investigating and resolving complex commercial property losses, mentoring adjusters, preparing reports, and representing claims in legal proceedings.

The Loss Investigation Specialist conducts investigations of claims, prepares reports, and provides documentation while ensuring compliance with regulations and service standards.

The Executive General Adjuster resolves complex commercial property losses, negotiates adjustments, manages national accounts, presents evidence, and supports branch operations.

The National General Adjuster resolves complex commercial property losses by investigating damages, negotiating loss adjustments, and presenting evidence in legal proceedings. Responsibilities include managing claims, mentoring staff, preparing reports, and acquiring client relationships.

Lead risk and internal control initiatives, partner with auditors, enhance financial reporting integrity, drive process improvements, and perform audits.

Manage and resolve complex liability claims independently: investigate coverage and liability, set reserves, direct litigation strategy, authorize payments within authority, pursue subrogation, prepare reports, and mentor junior staff.

Owns strategic accounts for large Broadspire clients, leading cross-functional teams to deliver claims management, cost containment, renewals, and upsell opportunities. Manages client onboarding, contract negotiations, reporting/benchmarking, and drives service improvements while supporting sales, billing, and staff development.

Lead organization-wide quality strategy by embedding shift-left testing, TDD/BDD, and AI-driven validation into CI/CD. Define V&V standards for AI outputs, build automated validation gates and human-in-the-loop checkpoints, evaluate AI developer tools, coach teams, and partner with product to ensure testable acceptance criteria and requirements readiness.