Jobs at Blue Acorn iCi

Leads business architecture and functional strategy for enterprise Salesforce Marketing Cloud engagements. Defines customer journeys, segmentation, personalization, data and consent requirements, operating models, roadmaps, business cases, value metrics, and transformation plans. Partners with technical and executive stakeholders on solution design, discovery, presales, governance, implementation alignment, testing, adoption, and optimization. Mentors consultants and facilitates strategic decision-making. Requires 10+ years of experience and travel up to 40%.

Drive adoption, value realization, retention, and expansion for Adobe Experience Cloud customers. Manage client relationships, define success metrics, track ROI and adoption, lead value realization programs, identify risks and upsell opportunities, support strategic reviews, engage stakeholders, troubleshoot adoption challenges, and coordinate escalations across consulting and delivery teams.

Provides technical leadership for enterprise Adobe Journey Optimizer implementations, integrations, migrations, deployments, troubleshooting, and production validation. Serves as the technical liaison among customers, partners, Adobe Customer Success, and Product Engineering. Investigates issues using logs, APIs, payloads, diagnostics, and configuration; identifies risks and edge cases; leads escalations, environment changes, feature rollouts, and stabilization while communicating findings to technical and executive stakeholders.

Designs, implements, and optimizes personalized customer journeys and cross-channel campaigns using Adobe Journey Optimizer and Adobe Experience Platform. Translates client objectives into audience strategies, personalization, measurement frameworks, and implementation plans. Configures customer profiles, schemas, datasets, identities, segmentation, and integrations; troubleshoots launches and data-quality issues; and delivers analytics-driven optimization recommendations. The role is client-facing, facilitates workshops, mentors junior staff, and independently manages complex consulting workstreams.

Leads business architecture, transformation strategy, and value realization for complex client engagements. Translates strategic objectives into capabilities, operating models, roadmaps, business cases, and measurable outcomes. Facilitates executive decision-making, aligns cross-functional delivery teams, supports discovery and presales, oversees implementation alignment, and mentors consultants. The role requires extensive experience in business architecture or strategic consulting, strong communication skills, digital technology understanding, and travel of up to 40%.

Designs, configures, validates, and governs cross-channel Adobe Journey Optimizer journeys using real-time events, profiles, segments, decisioning, consent rules, and personalized messaging. Integrates AJO with AEP, RTCDP, CJA, and AEM Assets while validating schemas, identity mappings, audience eligibility, orchestration performance, and downstream analytics. Translates business requirements into technical designs, supports QA and UAT, and documents deployment guides and operational runbooks.

Designs, configures, validates, and documents cross-channel Adobe Journey Optimizer journeys integrated with AEP, RTCDP, identity, event schemas, segmentation, consent, decisioning, and messaging. Implements email, push, SMS, in-app, and custom-channel activation; tests triggers, eligibility, identity matching, governance, and message rendering. Translates business requirements into scalable technical designs and supports enterprise architects, Adobe consultants, marketing teams, sprints, and UAT.

Lead enterprise go-to-market and sales for digital transformation initiatives, build pipeline with Adobe and Infosys partners, close complex multi-solution deals, drive revenue and forecasting, optimize sales process, and mentor the sales team to expand strategic partnerships and improve CRM-driven pipeline health.

Architect and lead delivery of enterprise content supply chain and digital marketing solutions. Convert business requirements into technical architectures, produce project scopes and timelines, diagnose delivery issues, and lead cross-functional, multi-region teams. Integrate Adobe Experience Cloud platforms and AI-enabled workflows to meet customer objectives and ensure on-schedule, on-budget delivery.

Serve as a senior advisor on enterprise data architecture and Adobe Experience Platform. Lead client discovery, design XDM schemas and identity resolution, guide data ingestion/ETL, governance, and Customer 360 initiatives. Provide technical leadership, mentor teams, review architecture, and contribute templates and best practices across consulting engagements.

Lead design and implementation of Buying Group frameworks in Adobe Experience Platform and Adobe Journey Optimizer B2B Edition. Define person- and group-level attributes, data models, ingestion pipelines (Databricks), governance, and measurement to support ABM, segmentation, activation, and cross-functional stakeholder alignment in a consulting environment.

Lead AI solution strategy, discovery, and design for client engagements. Qualify use cases, assess data readiness, build prototypes, develop business cases, support proposals, and ensure delivery handoff while partnering with cross-functional teams to drive account growth.

Client-facing consultant specializing in Adobe Marketo Engage architecture, integrations, automation, and optimization. Assess client environments, design scalable Marketo solutions, troubleshoot complex automation and data issues, and provide strategic recommendations to improve platform performance and adoption. Manage multiple engagements, present solutions to stakeholders, and produce client-facing documentation.

Lead architecture and delivery of enterprise Adobe Experience Cloud digital experience and marketing solutions. Design scalable integrations, translate business requirements into technical architectures, guide cross-functional teams, provide stakeholder consulting, manage delivery risk, and support enterprise digital transformation.

Lead strategy, architecture, and delivery of enterprise B2B marketing transformations using Adobe Journey Optimizer B2B and AEP. Design account-based marketing, buying-group, audience, and lifecycle orchestration solutions. Partner with stakeholders, run discovery and design workshops, guide implementation teams, establish best practices, and mentor architects to ensure scalable, integrated marketing technology deployments.

Client-facing technical consultant who architects and integrates Adobe Experience Cloud solutions (AEP, Analytics, CJA, Target, RTCDP). Gathers business requirements, designs scalable implementations, troubleshoots integrations (APIs/webhooks), validates using debugging tools, and advises clients to drive measurable outcomes.

Hands-on Adobe Customer Journey Analytics (CJA) Lead responsible for designing, configuring, and executing CJA solutions, enabling AEP data flows, defining measurement frameworks, mapping data sources, and delivering reporting while partnering with stakeholders and providing technical architecture and execution.

Build, optimize, and maintain high-performance front-end components using Adobe Edge Delivery Services. Implement content blocks, templates, and responsive HTML/CSS/JS aligned to EDS and AEM. Improve Core Web Vitals and accessibility, lead migration POC work, integrate with Adobe Experience Cloud, collaborate across UX, architecture, and backend teams, and contribute to reusable component libraries and documentation.

Lead front-end architecture and EDS migration for enterprise web applications using AEM. Define standards, develop reusable components (React/Angular), integrate Adobe Experience Cloud services, ensure performance, accessibility (WCAG 2.1), and mentor engineers while supporting delivery planning, technical governance, and API integration.

Serve as a client-facing Adobe Workfront authority to design, implement, integrate, and optimize Workfront and Workfront Fusion solutions. Drive architecture, integrations, data migrations, governance, and platform adoption while advising stakeholders, troubleshooting complex issues, and ensuring delivery of enterprise implementations and best practices.