Top Edtech Customer Success & Experience Jobs in Charlotte, NC

Manage ongoing client operations and issue resolution as primary contact for assigned clients. Lead implementations from contract to launch, analyze ride data to improve service, collaborate cross-functionally to solve systemic issues, partner with support to resolve real-time incidents, run business reviews, and drive adoption and service optimization to deliver exceptional client experiences.

The Customer Success Manager will engage with public sector clients to drive renewals, support customer success, and build strong relationships, ensuring alignment with business outcomes.

The Enterprise Client Success Manager manages relationships with clients, drives product adoption, achieves desired outcomes, and identifies business opportunities.

The Alumni Engagement Manager collaborates on alumni strategies, supports event planning, develops marketing communications, and fosters alumni relations, all aimed at enhancing engagement and fundraising efforts.

The internship offers international students a chance to gain professional experience in various fields while immersing in French culture. Students will communicate in French and adapt to new working environments.

Assist the special education teacher in providing physical assistance, safety, and emotional support to disabled students, managing behavior, and ensuring safety during transportation and activities.

The Education Coordinator schedules and conducts educational programs and field trips, assists with visitor services, and supervises part-time staff at Reed Gold Mine.

Provide multilingual (Mandarin/English) customer support for parents and students via chat, email, WeChat, and phone. Resolve inquiries about courses, progress, accounts, and platform use; handle urgent cases, document issues, collaborate with teams to improve workflows, and contribute to customer success initiatives and service quality.

Lead and manage the Account Management department, oversee partner/client communications and onboarding, ensure regulatory compliance, train and coach staff, monitor performance and pipelines, support retention, provide reporting to senior leadership, and handle day-to-day account management duties.

The Implementation Manager oversees the implementation of a platform for school districts, ensuring alignment with goals, managing projects, and building relationships with stakeholders to ensure effective adoption.