Top Edtech Customer Success Jobs in Charlotte, NC

The Product Support Contractor at Teachable will engage with customers across various channels, resolving issues and providing high-quality support, while collaborating with teams to enhance customer experience.

Assist students in exam prep through chat, phone, and email support, handling inquiries, processing materials, and educating on platform tools.

Teach a 10-week Medical Admin Assisting program online, grading projects, providing feedback, and supporting students through the course.

The Global Head of Support leads the customer support and tech writing teams to enhance user experience, drive customer retention, and oversee a culture of excellence within a global support team.

The Client Experience and Payments Specialist resolves customer service escalations, billing disputes, and payment concerns while ensuring client satisfaction and maintaining strong relationships. Responsibilities include managing complex issues, processing adjustments, and collaborating with cross-functional teams.

The Success Manager will oversee student experiences, manage communications, support learners with academic concerns, and collaborate with teams to enhance learner engagement.

Develop and maintain relationships with Fortune 1000 clients, ensuring their objectives are met through effective strategies and support services. Responsible for overseeing implementation, analysis of offerings, and increasing customer satisfaction via compelling communication and data insights.

As an Associate Customer Success Manager, assist school clients with spiritwear order management, support experienced CSMs, and learn through a structured training program.

Assist in-class and after-class for AMC10 students, providing guidance, grading, feedback, and maintaining communication with parents to support student success.

The Senior Community Manager will enhance community engagement by collaborating with moderators, analyzing policies, and fostering a safe environment for users.