Lead and manage the ServiceNow CMDB and ITOM programs to ensure a single source of truth for assets and services. Oversee CMDB design, data quality, CSDM alignment, Discovery and Service Mapping, ITOM roadmap, reporting, governance, and stakeholder engagement. Manage cross-functional teams, enforce code standards, and drive continuous improvement to meet business and operational needs.

Manage corporate compliance and transactional needs for multinational entity portfolios. Serve as primary client contact, coordinate with internal fulfillment teams via Salesforce CRM, research jurisdictional filing requirements, oversee annual compliance and ad hoc transactions, provide status updates, mentor junior staff, and maintain accurate company records in entity management systems.

Process agent resignations, handle and review physical mail, create and print checks, prepare certified USPS notifications, manage internal inboxes and state websites, use Company Records, Order Fulfillment, Salesforce and Outlook, support automated processes, cross-train on compliance-related functions, and prioritize accuracy and deadlines in a high-volume environment.