Top Healthtech Jobs in Charlotte, NC

Manages strategic employer and broker relationships for TPA accounts, driving customer satisfaction, retention, renewals, revenue growth, and benefit-plan expansion. Develops account growth and retention strategies, leads internal account teams, supports implementations and RFPs, presents value propositions, conducts strategic planning sessions, and provides consultative health and benefits guidance. The role also supports sales presentations, benefit fairs, special projects, and mentoring of account management staff.

Sells digital patient engagement and education programs to physician offices, specialty practices, and health systems within an assigned territory. Responsibilities include prospecting, cold outreach, presentations, relationship development, travel and logistics planning, Salesforce activity tracking, trade show participation, follow-up, and collaboration with sales leadership and internal teams.

Own and grow a portfolio of large health system partnerships through consultative enterprise selling. Lead complex, multi-stakeholder sales cycles, drive renewals and expansions, negotiate commercial contracts, partner cross-functionally, and travel frequently to build executive relationships and accelerate adoption.

Build and maintain Customer Success and Implementation playbooks, SOPs, training programs, knowledge bases, presentation materials, and scalable workflows. Partner cross-functionally to communicate process and product changes, improve automation and efficiency, identify customer risks, and measure enablement effectiveness. Support implementation, launch readiness, customer health, escalations, business reviews, renewals, and expansion.

Owns end-to-end accounts payable operations, including invoice processing, payments, accruals, prepaids, reconciliations, and month-end/year-end close. Supports audits, maintains audit-ready documentation, strengthens internal controls, and partners with Accounting and FP&A on accruals, cash forecasting, and vendor issues. The role also drives AP automation, standardizes procedures, optimizes NetSuite and Ramp workflows, and may mentor or manage additional resources as the function grows.

Drive complex cross-functional initiatives, identify operational opportunities, build scalable workflows, analyze data, and deliver measurable improvements. The role owns initiatives from scoping through execution, coordinates stakeholders without formal authority, designs scalable systems and processes, and provides structured recommendations to support pod and organizational priorities.

Build and lead Babylist’s customer support enablement program from the ground up. Own the knowledge base, SOPs, training, AI copilot workflows, and feedback systems supporting human and AI agents. Analyze support data to identify documentation gaps, improve chatbot coverage and resolution rates, increase copilot adoption, and reduce escalations. Partner cross-functionally with Customer Support, BizOps, Product, Analytics, and engineering-adjacent teams to establish scalable, AI-native support operations.

Leads GoodRx’s consumer subscription growth, pricing, monetization, and economic strategy. Develops analytical frameworks, evaluates customer behavior and unit economics, identifies growth opportunities, and shapes product, packaging, investment, and experimentation priorities. Partners with Product, Finance, Pricing, Marketing, Analytics, and Design leaders to solve ambiguous business problems, influence senior decisions, and improve acquisition, engagement, retention, lifetime value, and profitability.

Manage a high-volume pipeline of prospective mental health providers, conduct daily meetings, provide practice-growth guidance, and convert providers to activated members of the network. Build trusted provider relationships, deliver timely onboarding support, follow vetting standards, document activity, and meet conversion and activation KPIs using AI-enabled tools and automated workflows.

Leads complex, cross-functional business operations and strategy initiatives from concept through measurable execution. Responsibilities include analytical modeling, SQL-based analysis, operational planning, performance measurement, mechanism design, stakeholder alignment, executive communication, and independent project ownership. The role drives strategic projects, launches initiatives, and improves scalable business processes in a remote-first mental healthcare company.

Leads sales operations analytics and strategic initiatives, including forecasting, pipeline and funnel analysis, KPI reporting, deal structuring, process improvement, and revenue predictability. Partners with sales leadership and cross-functional teams to improve sales execution, automation, dashboards, and operating cadences. Mentors junior analysts and drives alignment across marketing, sales, and customer success.