Top Customer Success & Experience Jobs in Charlotte, NC

The Senior Customer Success Manager will manage complex customer accounts, drive product adoption, lead QBRs, mitigate renewal risks, and mentor peers.

The Solutions Specialist will serve as an expert in Employee Benefits, providing strategic solutions, support, and presentations to clients while collaborating across teams.

The Associate Customer Support Technician will assist customers with software and hardware inquiries while providing excellent customer service via phone, email, and chat. Responsibilities include troubleshooting, problem resolution, and escalating issues as needed.

As a Business Development Associate, you'll manage inbound leads, connect clients with solutions, and develop relationships while advancing in your career.

The role involves liaising between clients and data services, overseeing data conversion projects, and managing customer expectations during data migration efforts.

The Pendo Content Developer will create in-app content using Pendo to enhance user experience, drive adoption, and collaborate with multiple teams on best practices.

The Associate Customer Project Lead will manage implementation projects, ensure customer satisfaction, build relationships, and translate technical details into accessible guidance, while collaborating with teams remotely.

As a Business Systems Analyst, you will map and translate customer data to ACORD standards, support implementations, and enhance processes while collaborating with both internal teams and customers.

As a Client Executive, you will manage customer accounts, drive adoption of Cytora's AI solutions, and build relationships with clients while aligning strategic goals through business reviews and workshops.

As Senior VP of Customer Support, you will lead a global team, define support strategies, enhance service quality, and drive operational excellence across a high-growth SaaS customer support organization.