Client Executive

Job Description
Shape the Industry and Your Career
At Cytora, now an Applied Systems company, we're transforming how insurers and brokers connect, operate, and grow. Our AI-powered platform is driving smarter decisions, greater efficiency, and seamless collaboration across the global insurance ecosystem. As we accelerate digital transformation, we're looking for curious, collaborative minds ready to help shape what's next. If you're energized by innovation and inspired by impact, your future starts here.
Position Overview
We're looking for a Client Executive to join our Cytora account management team in North America. You'll work alongside teammates who value diverse perspectives, embrace bold thinking, and rally around shared goals. This role offers the chance to solve meaningful challenges, contribute to cutting-edge AI solutions, and grow in a culture that celebrates both individual and team success.
What You'll Do

• Manage a book of strategic carrier/broker accounts and be the primary post-sale point of contact.
• Understand each customer's underwriting and claims workflows and identify where Cytora fits; drive adoption by showing how Cytora becomes part of that day-to-day process.
• Track adoption and total contract utilization against targets; flag gaps and execute on actions to drive utilization.
• Broaden the support network within each client by identifying and developing new relationships from senior stakeholders to project teams across underwriting, operations and IT.
• Run QBRs / executive business reviews to ensure strategic alignment with each client, prove value delivered and align on mid-term partnership expansion plans. Identify competitive/attrition risks early and drive recovery plans; document discovery that informs renewal and expansion strategy.
• Create references and stories (case studies, joint talks) as wins land; partner with Marketing to amplify outcomes.
• Multithread senior relationships (CUO, CIO, UW Ops, IT) and run focused platform walk-throughs; explain LLMs, data flows, and APIs in plain language tied to underwriting/ops value.
• Travel as needed (up to 50%) for onsite workshops, enablement, QBRs, and executive sessions.

What You Bring

• 10+ years in Account Management / Customer Success in commercial insurance with insurance/Insurtech experience.
• Strong relationship management skills - you can build trusted senior relationships (underwriting, operations, IT) and you're comfortable leading QBRs / exec readouts.
• Workflow-minded: you can sit with a customer, understand how submissions/intake/triage works today, and show where Cytora fits so it becomes part of the daily process.
• Product & AI fluent: able to deliver targeted demos and communicate clearly about LLMs, data flows, and APIs-always connecting tech to underwriting/ops value.
• Cross-functional orchestrator: partners smoothly with Sales, Delivery, Support, Security, and Legal on escalations and expansions.
• Bachelor's degree or equivalent experience.

Why Cytora
We're building the future of insurance and we're doing it together. At Cytora, now an Applied Systems company, we're driven by a shared mission to transform the industry through AI-powered solutions that deliver smarter decisions, stronger connections, and better outcomes.
We foster a culture that values who you are and recognizes that you're more than your role: you're a teammate, and you matter. We thrive on the strength of our diverse experiences and celebrate the uniqueness each person brings to work every day.
We believe flexibility fuels performance. Whether remote, hybrid, or in-office, we empower our teams to work in ways that work best for them.
Here's what you can expect when you join us:

• Competitive salary + OTE.
• Flexible working and remote options.
• Professional development budget & conference access.
• Annual company retreats.
• A mission-driven culture that puts people first.

Learn more about the people behind our products at https://www.cytora.com/about-careers .
Location
US based with travel within North America.
AI Utilization
We leverage AI tools to streamline parts of our recruitment workflow (such as resume parsing and interview scheduling). However, candidate screening, interviews, and final decisions are conducted by real humans.
EEO Statement
Applied Systems is proud to be an Equal Employment Opportunity Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don't discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.
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