Top Customer Success & Experience Jobs in Charlotte, NC

The Customer Experience Knowledge Management Associate will manage knowledge base content, ensuring accuracy and accessibility for clinical support agents and customers. This role involves content creation, data analysis, compliance monitoring, and collaboration across teams to consolidate information and improve usage of the knowledge base.

The Multi Location Group Trainer will deliver in-person clinical training, coach dental staff in adopting digital workflows, and assess practice readiness with travel up to 85%.

The Training Team Lead will manage Trainers to enhance customer onboarding, optimize operations, analyze performance metrics, and improve team effectiveness.

As a Field Trainer, you will provide in-person training to dental practices, helping them adopt digital dentistry solutions. This role involves clinical coaching, operational alignment, and post-training analysis, with a focus on enhancing practice performance and achieving early success with technology implementation.

The Senior Manager, CX Strategy & Operations will lead strategic initiatives and optimize processes to enhance customer experience and operational efficiency.

The Customer Experience Manager will build and own the customer success function for a new product line, focusing on retention, customer engagement, and scalable processes. Responsibilities include designing a customer success playbook, managing team performance, and collaborating with multiple departments to improve customer satisfaction.