Top Artificial Intelligence Jobs in Charlotte, NC

Own product strategy and roadmap for CX and AI tooling that enables support specialists. Prioritize high-impact CX problems, build AI-integrated features (intelligent routing, AI-assisted responses, knowledge retrieval, workflow automation), define success metrics, partner with CX, Design, Data Science, and Compliance, and drive end-to-end delivery and measurement to improve resolution time, CSAT, and efficiency.

Own and evolve revenue calibration models tying CX interactions to revenue, design causal inference and experimentation frameworks, build LLM-powered classification/NLP pipelines, productionize models with Analytics Engineers, define segmentation and behavioral signals, and ensure statistical rigor for executive reporting and regulatory defensibility.

Lead global paid performance channels (search, social, mobile UA) to drive new user acquisition and ROI. Own strategy, testing, measurement, platform partnerships, and performance reporting; partner with Data Science and cross-functional teams to design experiments, scale playbooks, and surface insights to leadership.

Handle inbound and warm sales leads remotely, consult customers on insurance needs, recommend coverages, and convert leads into policyholders. Participate in paid training and obtain Property & Casualty license. Work scheduled shifts including one weekend day; meet work-at-home technology and workspace requirements.

Serve as the strategic IT liaison to Customer Support, translating business priorities into technology roadmaps, prioritizing initiatives, identifying automation and AI opportunities, ensuring secure scalable solutions, managing stakeholder communication, change adoption, and tracking KPIs and service health to realize business value.

Lead strategic tax planning and business development for energy incentives and credits, advising on accounting methods, R&D credits, and IRA tax credits. Oversee multiple engagements, mentor staff, promote technology-enabled solutions, ensure compliance with professional standards, and deliver client value.

Provide specialized tax advice on complex areas (accounting methods, fixed-assets, R&D and energy tax credits), analyze tax structures, advise on compliance and planning, build client relationships, mentor juniors, and apply changing legislation to optimize client tax positions.

Lead specialized tax engagements focused on energy incentives and credits. Manage project planning, budgeting, execution and client relationships. Provide tax modeling and legislative guidance, identify optimization opportunities (including R&D credits), ensure compliance, mentor team members, and promote technology and best practices to improve client outcomes.

Lead complex, cross-functional programs from initiation through adoption. Build integrated plans, manage scope/budget/risks, produce executive-ready status narratives, drive stakeholder alignment, and implement PMO standards. Apply AI productivity tools to increase delivery velocity, pilot emerging tools, and support change readiness and continuous improvement across the PMO.

Lead UKG configuration and administration for timekeeping, accruals, attendance, scheduling, and integrations across the enterprise. Partner with HR teams and technology stakeholders to gather requirements, design solutions, implement enhancements, ensure compliance with labor rules, and support M&A and digital HR initiatives. Provide testing, troubleshooting, and operational support for UKG environments.

Develop industry-relevant value narratives and business cases for strategic Financial Services customers. Partner with account teams to drive pipeline, calculate value estimates, and tailor executive storytelling. Design value KPIs for insurance use cases, build trusted C-suite relationships, and advise on messaging and GTM. Support revenue attainment, produce thought leadership, and integrate AI-driven approaches into transformation programs. Role requires travel and close alignment with cross-functional ServiceNow teams.

Build and deploy AI-powered, LLM-based solutions in client environments. Implement integrations between models, APIs, and healthcare systems, write production-ready code, support testing and deployments, assist data preparation and prompt configuration, troubleshoot issues, and collaborate with cross-functional teams and clients to deliver scalable, secure solutions and enable knowledge transfer.

Serve as primary relationship manager for airline clients and vendor couriers in baggage logistics. Oversee day-to-day vendor operations, enforce SLAs, lead QBRs, translate data into insights, handle escalations, and partner with Product and Engineering to implement AI-driven operational improvements.

The Principal AI/ML Engineer will develop machine learning models for campaign optimization in AdTech, collaborating across engineering and product teams to enhance advertising capabilities.

Lead enterprise sales for Publisher Cloud, driving net new ARR, multi-product adoption, and strategic account growth. Recruit, coach, and manage high-performing field sales teams, improve forecast accuracy and pipeline coverage, and partner cross-functionally to execute revenue plans and accelerate deal velocity.

The Marketing Manager will strategize and execute regional marketing initiatives, manage events, and collaborate across teams to enhance brand visibility and customer engagement in the Americas.