Top Artificial Intelligence Jobs in Charlotte, NC

Lead and manage bank core-platform data migration and conversion projects: plan, budget, execute, and deliver software integrations. Analyze client needs, provide technical consultation, train users, mentor staff, build stakeholder relationships, and drive adoption and innovation to optimize operations and ensure project success.

Lead design and evolution of Honeywell Aerospace's enterprise architecture. Drive cloud (Azure) and OT/infra architecture, security, identity and access, compliance (NIST/ISO/CIS/ITAR/EAR), reference architectures, governance, stakeholder advising, and cross-team collaboration to ensure scalable, secure, compliant solutions.

Underwrite and manage a portfolio of small-to-mid commercial surety accounts, perform financial and risk analysis, negotiate terms to maximize profitability, build relationships with agents and brokers, monitor account financial health, identify cross-sell opportunities, mentor junior staff, and handle underwriting workflows and special projects.

Develop industry-relevant value narratives and business cases for strategic Financial Services customers. Partner with account teams to drive pipeline, calculate value estimates, and tailor executive storytelling. Design value KPIs for insurance use cases, build trusted C-suite relationships, and advise on messaging and GTM. Support revenue attainment, produce thought leadership, and integrate AI-driven approaches into transformation programs. Role requires travel and close alignment with cross-functional ServiceNow teams.

Build and deploy AI-powered, LLM-based solutions in client environments. Implement integrations between models, APIs, and healthcare systems, write production-ready code, support testing and deployments, assist data preparation and prompt configuration, troubleshoot issues, and collaborate with cross-functional teams and clients to deliver scalable, secure solutions and enable knowledge transfer.

Lead workforce management operations and analytics for multi-brand contact center portfolio. Manage WFM and real-time teams, forecasting, capacity planning, scheduling, intraday operations, and WFM technology optimization (Genesys, Intradiem). Drive process standardization, continuous improvement, reporting, and stakeholder partnerships to meet service levels and business objectives.

Provide high-volume inbound/outbound customer support during evening and overnight hours; document contacts, originate and assign service transactions, coordinate towing and vendor scheduling, support dispatching, and maintain professional customer rapport.

Deliver onsite and virtual product training and consulting to dealer clients across assigned domains (DMS, Fixed Ops, Retail). Complete domain certifications, customize curricula, troubleshoot product issues, document training in Salesforce, manage travel and expenses, support product development and internal training, and keep up with automotive trends to drive product adoption.

Own the full sales cycle for the Charlotte territory: prospect, develop relationships, structure and negotiate complex deals, deliver proposals and presentations, manage pipeline and forecasting in CRM, collaborate cross-functionally on underwriting and operations, and leverage AI tools to improve workflows and drive net-new business.

Lead UX research for Coinbase's Advanced Trade team, conducting mixed-methods studies with sophisticated traders. Synthesize qualitative and quantitative data to inform product roadmap, build scalable research programs, and guide stakeholders to translate insights into experiments and product decisions.

Provide Tier 2 technical support and own escalations across devices, apps, and cloud platforms. Administer enterprise SaaS (Google Workspace, Atlassian, Okta, Jamf, Slack), perform root cause analysis, build SOPs/KB content, partner with cross-functional teams, and use automation and generative AI responsibly to reduce tickets and improve service.

Lead and scale Coinbase's global social support program across Reddit, X, LinkedIn and adjacent channels. Define strategy, crisis playbooks, escalation workflows, SLAs and dashboards. Coordinate with Comms, Fraud, Product, Trust & Safety and Engineering to resolve incidents, prevent issues, and ensure empathetic public messaging. Present data-driven recommendations to executive leadership and oversee AI-to-human support handoffs and real-time social listening.

Lead Zapier's Enterprise engineering organization responsible for identity, access, audit, admin tooling, and AI/agent governance. Define strategy and technical roadmap, ensure reliability of Tier-1 services, partner with Product, Sales, and Customer Success, shape AI-native engineering practices, build and develop managers and ICs, and oversee cross-org initiatives and incident leadership.

Senior finance leader owning FP&A, forecasting, reporting, and financial strategy. Build and lead the FP&A team, create automation and AI-enabled workflows, enable strategic decision-making with cross-functional partners, manage OpEx and vendor contracts, and support modeling for new business and transactions.

Embed with business teams to discover high-leverage problems and build end-to-end production AI agents, tools, and integrations. Rapidly prototype using agentic coding tools, AI APIs, vector databases, and automation, then deploy reliable, auditable systems that drive measurable business outcomes.