Top Artificial Intelligence Jobs in Charlotte, NC

Drive profitable growth for middle market construction casualty accounts by selecting and pricing risk, managing a complex portfolio, cultivating agent/broker relationships, documenting decisions, mentoring underwriting staff, and participating in continuous improvement and marketing efforts. Field-based role supporting Southeast agency/broker partners.

Lead and manage data migration and conversion projects for core banking transformations. Analyze client needs, implement business application solutions, oversee planning/budgeting/execution, provide training and technical consultation, mentor team members, and build stakeholder relationships to drive adoption and operational efficiency.

Lead insurance tax engagements: supervise and coach teams, manage client accounts and workstreams, solve complex tax problems, drive digitization and automation, ensure compliance with tax standards, and advise clients on tax provision and strategy.

Provide tax advice to financial services clients (real estate focus), manage local and international tax matters, advise on pricing between related parties, support tax structuring for transactions, drive digitization and automation, mentor junior staff, build client relationships, and uphold professional and technical standards.

Lead and improve FCM operating model for listed derivatives by designing scalable processes, controls, and tooling. Drive launch readiness, automation, vendor management, and cross-functional initiatives while monitoring operational stability, reporting, and regulatory requirements in a high-stakes regulated environment.

Perform SQL-based data extraction and analysis against Snowflake and other platforms to assess IT and security controls, validate ETL pipelines, produce audit-ready reports and dashboards, and partner with Engineering, Security, and IT to gather evidence and communicate findings.

Own product strategy and roadmap for CX and AI tooling that enables support specialists. Prioritize high-impact CX problems, build AI-integrated features (intelligent routing, AI-assisted responses, knowledge retrieval, workflow automation), define success metrics, partner with CX, Design, Data Science, and Compliance, and drive end-to-end delivery and measurement to improve resolution time, CSAT, and efficiency.

Serve as the strategic IT liaison to Customer Support, translating business priorities into technology roadmaps, prioritizing initiatives, identifying automation and AI opportunities, ensuring secure scalable solutions, managing stakeholder communication, change adoption, and tracking KPIs and service health to realize business value.

Lead and coach a team of Customer Care Specialists, resolve complex escalations (including fraud), provide advanced technical support, analyze feedback and trends, drive process improvements, and optimize AI-powered tools and contact center systems to improve customer experience.

Develop industry-relevant value narratives and business cases for strategic Financial Services customers. Partner with account teams to drive pipeline, calculate value estimates, and tailor executive storytelling. Design value KPIs for insurance use cases, build trusted C-suite relationships, and advise on messaging and GTM. Support revenue attainment, produce thought leadership, and integrate AI-driven approaches into transformation programs. Role requires travel and close alignment with cross-functional ServiceNow teams.

Build and deploy AI-powered, LLM-based solutions in client environments. Implement integrations between models, APIs, and healthcare systems, write production-ready code, support testing and deployments, assist data preparation and prompt configuration, troubleshoot issues, and collaborate with cross-functional teams and clients to deliver scalable, secure solutions and enable knowledge transfer.

Serve as primary relationship manager for airline clients and vendor couriers in baggage logistics. Oversee day-to-day vendor operations, enforce SLAs, lead QBRs, translate data into insights, handle escalations, and partner with Product and Engineering to implement AI-driven operational improvements.

Own a book of large enterprise accounts to drive adoption, value realization, renewals, and upsells. Lead onboarding and training, build C‑level relationships, manage escalations, coordinate cross-functional resources, capture product feedback, and ensure high customer satisfaction and retention.

Lead pre-sales for large Public Sector customers: shape deal strategy with Account Executives, deliver tailored demos, design technical solutions and integrations, respond to RFIs/RFPs, and coordinate cross-functional teams to win and implement enterprise deals.

Lead and scale a team of product specialists supporting strategic solution categories. Define engagement models, prioritize coverage, coach on discovery, demos, technical validation and executive communication, create reusable plays and assets, partner with Sales, Product, and Product Marketing, and hire/onboard specialists to improve win rates and category health.

Lead and scale a 24x7 Technical Support Engineering organization for mid-market and enterprise customers. Own operations, SLAs, escalations, cross-functional collaboration, data-driven KPIs, process optimization, automation, training, and staffing to improve CSAT/NPS and operational efficiency while supporting hardware and cloud-based products.

Design, build, and operate large-scale data platforms and Spark/PySpark pipelines. Enable data integration, modeling, quality, and observability. Build MCP servers and AI-augmented tooling, mentor engineers, and lead cross-functional projects to deliver reliable data products.

Provide Tier 2 hardware and software support for Samsara's IoT products, troubleshoot medium-to-high complexity issues, manage tickets, author knowledge base articles, partner with Engineering and Product teams, and meet SLA goals while supporting customers across hardware, mobile apps, APIs, and cloud services.