Workplace Experience Senior Manager

“I can be myself at work.”

You are more than a job title. We want you to feel comfortable doing great work and bringing your best, authentic self to everything you do. We value your talents, traditions, and uniqueness—and we’re committed to fostering a strong sense of belonging in a respectful workplace.  

We intentionally seek diverse perspectives, experiences, and backgrounds, investing in a culture designed to celebrate differences. We believe that belonging leads to better outcomes and a stronger community of associates united by our mission. At Capital, we live our core values every day: Integrity, Client Focus, Diverse Perspectives, Long-Term Thinking, and Community. 

“I can influence my income.” 

You want to feel recognized at work. Your performance will be reviewed annually, and your compensation will be designed to motivate and reward the value that you provide. You’ll receive a competitive salary, bonuses and benefits. Your company-funded retirement contribution will factor in salary and variable pay, including bonuses. 

“I can lead a full life.” 

You bring unique goals and interests to your job and your life. Whether you’re raising a family, you’re passionate about where you volunteer, or you want to explore different career paths, we’ll give you the resources that can set you up for success. 

• Enjoy generous time-away and health benefits from day one, with the opportunity for flexible work options 

• Receive 2-for-1 matching gifts for your charitable contributions and the opportunity to secure annual grants for the organizations you love 

• Access on-demand professional development resources that allow you to hone existing skills and learn new ones 

As a Senior Workplace Experience Manager, you’ll lead a team responsible for building out and operating our new Charlotte office, ensuring a high level of workplace support services are delivered while co‑creating a vibrant, connected community across all business units.

You’ll play a pivotal role in establishing Capital Group’s presence in Charlotte, helping shape the associate experience from the beginning. This role blends operational excellence with community‑building, ensuring the workplace reflects our culture, values, and high standards as we continue to grow in the region.

You’ll own the full workplace lifecycle for the Charlotte site, from initial build‑out and readiness through steady‑state operations, ensuring seamless transitions, thoughtful change management, and consistently high service delivery. This is a 5-day, in‑office role, with flexibility. Typical working hours may be 9:00am–6:00pm, with the understanding that business needs require adaptability.

• You have extensive experience leading, coaching, and managing teams responsible for maintaining Class A facilities and delivering core workplace support services for a large, complex organization. You bring deep experience in facility management, building operations, financial budgeting, vendor management, and business continuity, along with a practical understanding of building mechanical systems.
• You are energized by environments without a clear playbook. You bring structure to ambiguity, anticipate risks, and guide teams and partners through change with composure, empathy, and diplomacy, particularly in moments of growth, transition, or evolving business needs.
• You’re comfortable navigating a highly collaborative corporate environment and balancing multiple stakeholders to achieve shared goals. You can influence without authority, partnering with senior leaders and cross‑functional teams to align workplace solutions with business priorities while balancing cost, risk, and associate experience.
• You are a proven leader and skilled communicator who values authenticity, respect, and engagement. You’ve facilitated a wide range of successful meetings, from small working sessions to larger forums with diverse audiences, and you adapt your style to meet the moment and the people in the room.
• You seek out opportunities to cultivate meaningful professional relationships with key business partners, customers, and colleagues, both locally and across sites. You are passionate about creating a workplace where associates feel connected, supported, and able to do their best work.
• You embody Capital Group’s core values and are committed to developing a high‑performing, engaged team. This includes coaching and mentoring, identifying stretch opportunities, thoughtfully assigning work, and managing performance with clarity and care.
• You bring a strong foundation in delivering innovative, practical solutions and are accountable for site‑level financial stewardship, including operating budgets and vendor spend. You use data, metrics, and insights to assess performance, demonstrate value, and continuously improve the efficiency and effectiveness of facility maintenance, operations, and workplace services.
• You have experience supporting large, dynamic office environments and understand how to scale services and teams as headcount, expectations, and business needs evolve.

“I can apply in less than 4 minutes.”  

You’ve reviewed this job posting and you’re ready to start the candidate journey with us. Apply now to move to the next step in our recruiting process. If this role isn’t what you’re looking for, check out our other opportunities and join our talent community.  

“I can learn more about Capital Group.”  

At Capital Group, the success of the people who invest with us depends on the people in whom we invest. That’s why we offer a culture, compensation and opportunities that empower our associates to build successful and prosperous careers. Through nine decades, our goal has been to improve people’s lives through successful investing. We know that our history is a testament to the strength of the people we hire. More than 9,000 associates in 30+ offices around the world help our clients and each other grow and thrive every day. Find us on LinkedIn, Instagram, YouTube and Glassdoor.‎ 

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In addition to a highly competitive base salary, per plan guidelines, restrictions and vesting requirements, you also will be eligible for an individual annual performance bonus, plus Capital’s annual profitability bonus plus a retirement plan where Capital contributes 15% of your eligible earnings.

You can learn more about our compensation and benefits here.

* Temporary positions in the United States are excluded from the above mentioned compensation and benefit plans.

We are an equal opportunity employer, which means we comply with all federal, state and local laws that prohibit discrimination when making all decisions about employment. As equal opportunity employers, our policies prohibit unlawful discrimination on the basis of race, religion, color, national origin, ancestry, sex (including gender and gender identity), pregnancy, childbirth and related medical conditions, age, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, citizenship status, AIDS/HIV status, political activities or affiliations, military or veteran status, status as a victim of domestic violence, assault or stalking or any other characteristic protected by federal, state or local law.