Maintain and troubleshoot Zoho, RingCentral, Doxy, and other IT systems; manage user onboarding and offboarding; update website content and chatbot functionality; monitor digital properties for security threats; resolve calendar synchronization issues; and support social media, review monitoring, surveys, and mass email campaigns.
This is a remote position.
Our client is looking for a Web & IT Systems Administrator to support and enhance their daily technology and digital operations. Operating in the behavioral healthcare sector, they have successfully expanded their outpatient psychiatric services across multiple regional locations over the past few years. In this position, the specialist will focus on maintaining, optimizing, and troubleshooting the organization's existing systems and web presence, ensuring seamless connectivity for both staff and patients.
- Maintain, improve, and troubleshoot existing IT systems and software platforms rather than building new infrastructure from the ground up.
- Deliver day-to-day technical support and troubleshooting for Zoho and RingCentral, including managing user onboarding and offboarding workflows.
- Provide ongoing technical support and issue resolution for the Doxy telemedicine platform.
- Execute front-end website updates, such as keeping accepted insurance lists current, and troubleshoot website chatbot functionality.
- Monitor the website and related digital properties for potential security threats or cyber attacks.
- Manage and troubleshoot calendar synchronization with employee assistance program (EAP) partners to ensure incoming referrals flow smoothly.
- Coordinate digital outreach initiatives, including publishing social media posts, flagging positive patient reviews, distributing surveys, and sending mass email campaigns for holidays, clinic closures, and general announcements.
Requirements
- Hands-on experience administering and troubleshooting Zoho applications.
- Practical experience managing RingCentral, including user provisioning, onboarding, and offboarding.
- Proficiency in front-end web maintenance, content updates, and website chatbot troubleshooting.
- Familiarity with basic web security monitoring to identify potential threats or cyber attacks.
- Experience managing calendar integrations and resolving synchronization issues across external partner platforms.
- Strong proficiency in both spoken and written English.
- A reliable technical setup and a dedicated workspace with no competing work commitments.
- Prior experience supporting eClinicalWorks (eCW) and the Doxy telehealth platform is a strong plus.
- Proactive, self-motivated mindset with a high level of transparency and accountability.
- Familiarity with executing mass email campaigns, social media scheduling, and online review monitoring.
Benefits
- Full-time role.
- 100% remote work environment.
- Opportunity to make a direct impact within a growing multi-location healthcare practice.
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