IndSoft Jobs

WCS Support Lead

IndSoft

WCS Support Lead

Posted 14 Days Ago

Be an Early Applicant

In-Office

Mooresville, NC, USA

Senior level

In-Office

Mooresville, NC, USA

Senior level

Leads production support for a customer-facing ecommerce application. Monitors performance using Dynatrace and Splunk, resolves incidents within SLA, provides weekly after-hours on-call support, diagnoses recurring issues, recommends performance improvements, collaborates with business and development teams, creates knowledge documentation, and participates in design and knowledge-transfer sessions.

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Company Description

Indsoft INC.

Job Description

Job Title : WCS Support Lead

Location : Mooresville, NC.

Type of hire : CTH

Note:Please send profiles to pavani AT indsoft.com

Job Roles / Responsibilities:

Must Have Skills:
• Minimum 5+ Years of IBM WebSphere Commerce Development or Support Experience
• Minimum 2+ Years of experience in production support for a customer facing ecommerce application
• Strong experience in problem diagnosis and creative problem-solving skills
Desired Skills:
• Ecommerce B2B and B2C functional knowledge
• Experience in using tools such as Dynatrace, Splunk, IBM memory analyzer and other application monitoring / diagnosis tools
Job Roles / Responsibilities:
• Monitor and report application performance metrics using tools such as Dynatrace, Splunk. Resolve incidents within agreed SLA.
• Provide on-call support (weekly rotation) during non-business hours.
• Evaluate and increase application software effectiveness by suggesting best practices and identify performance improvement opportunities.
• Collaborate and work closely with business analysts, development teams and team members to provide IT and business-specific knowledge and expertise, and create solutions that are aligned with business directives.
• Create reusable knowledge articles, how to guides for commonly occurring issues.
• Provide solutions for recurring problems and track to closure.
• Participate in application design discussions and Knowledge transfer sessions.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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