VP Product Operations - SaaS

Steer Health transforms healthcare with the industry's most widely adopted Al-fueled patient experience and growth.

At Steer Health, we're creating next-generation consumer engagement experiences with solutions spanning care communication, client engagement, scheduling, smart notifications, and more.

We are seeking an experienced and strategic VP Technical Operations with a strong background in overseeing Software as a Service (SaaS) projects. The successful candidate will lead our project management team, ensuring the successful delivery of SaaS projects, driving efficiency, and contributing to the overall growth and success of our organization.

Key Responsibilities:

The VP of Product Operations, reporting directly to the CEO, will have direct responsibility for product strategy and execution at Steer Health. This person will develop strategic product roadmap tied to our product vision, lead a team of product managers to deliver value via new capabilities and innovation and work with our leadership team to bring new product lines to market.  You’ll partner closely with nearly every department to improve our product. This means working with Engineering, Design, Data, Operations, Customer Success, Sales, Marketing, and the entire executive team.

What You’ll Do

·        Provide leadership and work across functional areas to drive the product strategy and roadmap. You will own how we develop, drive and execute on that product strategy to bring new capabilities and product lines to life

·        Provide strong leadership through thoughtful talent recognition, coaching, development and performance management for an incredibly talented product management team

·        Build trusted relationships across the enterprise and influence business partners

·        Own the product roadmap for a subset of products; prioritizing long-term and short-term initiatives that are aimed at driving Steer Health ahead in alignment with strategic business objectives

·        Collaborate cross-functionally to create effective relationships, listen, communicate, influence, and collaborate cross-team at all organizational levels

·        Continuously manage expectations with all relevant stakeholders including the senior leadership team

·        Proactively identify and resolve strategic issues that may impair the organization’s ability to meet its strategic, financial and technical goals

·        Create and maintain sequencing of initiatives, prioritization and trade-offs with regards to both short-term and long-term strategic goals

·        Work with other business partners to perform deep data driven analysis, to surface actionable insights and product requirements; drive the implementation of recommendations derived from this analysis

·        Drive cross-functional strategic projects. You will lead and drive cross-functional strategic projects. You'll influence and bring together the team, collaborating with others to translate strategic opportunities into deliverable projects. You will measure and report on the business impact of such projects

·        Bring user and market insights—from user research, customer-facing teams, the competition, and market research—into our product development process

·        Develop a sharp perspective on how we develop new products or drive engagement with existing ones in order to drive outcomes and impact revenue

·        Be a voice of the user, our customers and a voice of the market

Who You Are

• 12+ years of Product Management SaaS Healthcare experience and 5+ of direct management experience
• Sound knowledge and hands on with FHIR API integrations, HL7 standards
• Healthcare Tech SaaS experience is a must
• Leadership quality driving entire technical operations and managing the product operations
• Product development and strategic planning 
• Strong product management leadership experience. You've launched multiple B2B products and capabilities from ideation to launch to adoption in a fast-changing market
• Experienced people manager. You have hired, managed, and led other product managers. You understand what it takes to be a successful product manager and you actively work to bring the best out in your people
• Background or experience in the healthcare industry or closely related field is preferred
• Clear communicator. We expect you to take big, ambitious ideas and distil them down into concise, exciting talking points. You have experience bringing the voice of the customer to an entire team and get buy-in on your ideas and strategies
• Ability to think strategically while being able to dig in with the team to execute on the ground. Ideally, you have hands-on experience working in startups that are growing and transitioning to scale
• Excellent storytelling abilities. You have strong communication skills—both written and verbal. You have the ability to distil complex ideas into simple, crisp words and concepts
• Data-oriented. You like working with data and insights and pair that with your passion for customers to inform your points of view for how to take our product to market and you have a strong data and analytics background with a demonstrated ability to use hard data to back up assumptions and develop business cases
• Self-starter; you spot opportunities to make things better and take ownership over them
• Track record of leadership that drives initiatives to completion by collaborating across teams. You can effectively partner with engineering, design, sales, customer success, finance, and marketing teammates
• Strong technical abilities. You are intimately familiar with SaaS development practices used to build and deploy modern software applications
• Intellectual thought leadership on Product Management, driving with rigor the agile product development process
• Attention to detail, including proven ability to manage multiple competing priorities simultaneously
• Ability to work in a fast-paced environment where continuous innovation is a must
• Proven ability to dive deep to learn new products, businesses, and the competitive landscape
• An ability to understand and discuss technical concepts, schedule trade-offs and opportunistic new ideas with technical and non-technical employees
• Proven creativity in the software that you've helped deliver including use and value from newer AI technologies
• Positive attitude and fit with the Modern Health team culture
• Oversee the end-to-end project lifecycle for SaaS implementations, ensuring projects are delivered on time, within scope, and within budget.
• Implement and enforce project management best practices and standards specific to SaaS projects.
• Conduct regular project reviews to ensure quality and compliance with industry standards.
• Prepare and present regular reports to executive leadership and clients on SaaS project status, key metrics, and performance against targets.
• Conduct data analysis to identify trends, opportunities, and areas for improvement.
• Lead initiatives for continuous improvement in SaaS project management processes, methodologies, and tools.
• Stay informed about industry best practices in SaaS project delivery.

Good to have experience: Canva, Figma, and exposure to BI tools like Tableau and Power BI.