VP/Head of Commercial Operations

Job Title: VP/Head of Commercial Operations

Location: Atlanta / Remote

Reports to: Chief Operating Officer

Exemption Status: Full Time, Exempt

Who We Are

Impiricus is the next-gen ecosystem bridging the gap between HCPs and healthcare through multi-directional communication powered by AI. Founded by a practicing physician and a senior pharmaceutical executive, Impiricus was created to cut through the noise and put physician care delivery at the forefront. With our unique access to HCPs, their insights, and clinical expertise, we are committed to providing life science companies with innovations needed to deliver clear, reliable, and evidence-based resources into the hands of HCPs. Guided by a council of trusted physician advisors, we ensure every message leads to better patient care.

Job Summary:

Impiricus is seeking a VP/Head of Commercial Operations who will be responsible for orchestrating and overseeing activity across all Commercial Functions (Sales, Client Services, and Marketing) to drive overall commercial success. This role acts as the operational lead across commercial teams, setting targets, ensuring team performance, and implementing strategies to optimize revenue growth and client satisfaction. The VP/Head will be instrumental in resolving challenges and driving cross-functional collaboration to achieve business objectives. This individual must be an operator, with a deep understanding of best practices in pipeline management, sales management, and ensuring successful delivery across client services.

Duties/ Responsibilities:

• Develop and facilitate with Commercial leaders, the commercial operations strategy in alignment with overall business objectives.
• Provide operational oversight and leadership to the Sales and Client Services team.
• Establish and monitor key performance indicators (KPIs) to ensure departmental alignment with revenue and growth targets.
• Implement best practices in pipeline management and forecasting to ensure sales efficiency and predictability.

• Partner with Commercial leaders to implement Sales, Client retention, and Marketing KPIs and performance monitoring.
• Monitor performance across teams and drive accountability to meet and exceed targets.
• Identify areas for improvement and implement data-driven solutions to enhance efficiency and effectiveness.
• Ensure sales management excellence, optimizing team structures, processes, and methodologies.

• Ensure seamless collaboration between Sales, Client Services, and Marketing to enhance the customer journey and drive business growth.
• Ensure pull through across broader initiatives and day-to-day activities
• Act as a key liaison between commercial teams and broader business leadership.
• Optimize pricing strategies, sales processes, and customer engagement efforts.

• Proactively identify challenges within commercial operations and lead strategic problem-solving.
• Develop and implement solutions to address operational bottlenecks and inefficiencies.
• Leverage data analytics and insights to drive informed decision-making and business strategies.
• Ensure client services delivery, operational excellence and high levels of client satisfaction.
• Drive initiatives that enhance revenue streams and improve client acquisition and retention.

Experience:

• 7+ years of experience in Commercial Operations with deep experience as an operator
• Proven track record of driving revenue growth, operational efficiency, and cross-functional collaboration.
• Strong analytical, strategic, and problem-solving skills.
• Deep expertise in sales operations, pipeline management, and client services delivery.
• Exceptional leadership and team management capabilities.
• Excellent communication and stakeholder management skills.

The base salary range for this role is $200,000 - $225,000

Where you land within the range will reflect your skills, experience, and location, while keeping team parity in mind and leaving room for future growth.

Benefits

Impiricus focuses on taking care of our teammates’ professional and personal growth and well-being.

 Healthcare: Medical, dental, and vision coverage for you and your dependents + on-demand healthcare concierge
 HSA, FSA & DCFSA: Pre-tax savings options for healthcare and dependent care, with monthly employer contributions to HSA (if enrolled in a high-deductible plan)
 Coverage & Protection: 100% paid short- and long-term disability, plus life and AD&D insurance
 Flexible Time Off: Take the time you need with a flexible vacation policy — recharge your batteries your way
 Parental Leave: 12 weeks of paid leave to spend time with your newborn, adopted, or foster child (available after 6 months)
 Your Work, Your Way: If you’re close to an office, we encourage spending some time in-person to collaborate and connect. If not, remote is always an option.
 Home Office Setup: We’ll ship you the gear you need to create a comfortable workspace at home.
 401(k): Save for your future with tax advantages (and company match!)