Design, develop, and deploy intelligent multilingual voice bots for phone and web platforms. Integrate LLMs, MLMs, telephony systems, APIs, CRMs, and knowledge bases to enable context-aware customer interactions. Build conversational flows, fallback and escalation logic, sentiment analysis, testing and monitoring infrastructure, and scalable real-time architectures. Ensure compliance with financial data security, privacy, and regulatory standards while delivering user-facing voice experiences.
AmeriSave Mortgage has set the standard in online mortgage lending with over $130 billion in funded loan volume. As one of the top-rated, largest privately-owned online mortgage lenders in the nation, our mission is to deliver beneficial, responsible home lending solutions with unwavering integrity, dedication and excellence. We leverage cutting-edge technology and data-driven strategies to provide exceptional service to our customers.
Our employees are the driving force behind our success. We believe in the power of a dynamic and talented workforce and creating an environment where your contributions are not just recognized, they’re celebrated. Your success is our success, and we are seeking skilled professionals who are ready to bring their A-game, exceed benchmarks and enhance the overall excellence of AmeriSave, while also growing and advancing their careers.
At AmeriSave, we're one team with one shared dream - to be the best. Let’s redefine excellence together!
What We’re Looking For:
We're seeking an experienced and inventive Voice Bot Engineer to lead the design, development, and deployment of intelligent voice bot systems across our customer service platforms, including phone and web interfaces. As part of our growing AI/ML division, you will work closely with product managers, data scientists, and engineers to build next-generation voice interactions powered by Large Language Models (LLMs) and Multilingual Language Models (MLMs).
This is a high-impact, high-visibility role for someone excited by cutting-edge conversational AI and driven to deliver seamless, intuitive customer experiences.
This is a remote opportunity to work from home.
What You’ll Do:
- Architect and implement robust voice bot solutions that operate effectively across phone-based IVR systems and web-based voice interfaces.
- Integrate bots with LLMs and MLMs to create dynamic, multilingual, context-aware conversations.
- Collaborate with UX designers to build conversational flows that feel natural, human-like, and contextually adaptive.
- Connect voice bots to internal APIs, CRMs, and knowledge bases to power real-time interactions.
- Design systems for managing fallback behaviors, intent resolution, escalation, and sentiment analysis.
- Build tooling and infrastructure for testing, monitoring, and improving voice bot performance over time.
- Ensure compliance with security, privacy, and regulatory standards, especially in financial and consumer data contexts.
What You’ll Need:
- 5+ years of experience developing production-grade voice bots or conversational AI systems.
- Proven success integrating bots into telephony systems (Asterisk, Twilio, Amazon Connect, Google Dialogflow CX, etc.).
- Deep familiarity with building voice experiences for the web (Web Speech API, VUI design, etc.).
- Hands-on experience interfacing bots with LLMs (Gemini, OpenAI, Anthropic, Cohere) and MLMs for multilingual interactions.
- Proficiency in languages like Node.js, Typescript, or Python for backend integrations.
- Experience working with speech recognition (ASR) and text-to-speech (TTS) engines.
- Comfort with real-time messaging, API integrations, and scalable architecture patterns.
- Excellent communication skills and a strong sense of ownership in delivering user-facing features.
- High-speed internet required for remote work, Cable or Fiber ONLY with the ability to connect via Ethernet. Minimum speeds: 70/30 Mbps (basic), 200-300/35-70 Mbps (shared), 500-1,000/100+ Mbps (heavy use).
Preferred Qualifications:
- Experience in the mortgage, fintech, or regulated financial services domain.
- Familiarity with prompt engineering.
- Exposure to sentiment detection and emotion-aware dialogue systems.
**Please note that the compensation and benefit information that follows is a good faith estimate for this position only and is provided pursuant to applicable state and local laws on pay transparency. It is estimated based on what a successful applicant in the relevant state might be paid. **
Compensation:
The annual salary for this position generally ranges between $120,000 – $140,000.
Benefits:
· 401(k)
· Dental insurance
· Disability insurance
· Employee discounts
· Health insurance
· Life insurance
· Paid time off
· 12 paid holidays per year
· Paid training
· Referral program
· Vision insurance
Supplemental pay types:
· Referral bonuses
AmeriSave is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
California Consumer Privacy Act Disclosure Acknowledgment
Employment Applicants, New Hires, and Employees Residing in California
AmeriSave Mortgage Corporation’s Privacy Policy Statement (“Policy”) can be reviewed here: www.amerisave.com/privacy-policy
AmeriSave Mortgage Corporation’s California Consumer Privacy Act (“CCPA”) Recruitment Disclosure can be reviewed here: https://www.amerisave.com/ccpa-recruitment-disclosure/
When AmeriSave’s Human Resources Department makes future requests for personal information, the same Policy is applicable. By applying, you understand this acknowledgment covers current and future personal information requests. You also acknowledge the business purpose of the personal information collected and that future requests may occur while applying for a position at AmeriSave and/or during employment, if applicable.
AmeriSave Mortgage Corporation Charlotte, North Carolina, USA Office
1300 Baxter St, Charlotte, NC, United States
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