Vice President, Operations

Harris Healthcare BU has an opportunity for a unique individual looking to flex and build on personal and professional strengths in a high-profile role. 

We’re seeking an action oriented and strategically agile leader to own the business strategy and results for a group of healthcare software solutions.  This person will work with customers, team members and partners to implement and support EHR hospital software.

The Harris Healthcare BU has an opportunity for a unique individual looking to flex and build on personal and professional strengths in a high-profile role. 

We’re seeking an action oriented and strategically agile leader to own the business strategy and results for a group of healthcare software solutions.  This person will work with customers, team members and partners to implement and support EHR hospital software.

• Prefer more autonomy and less direction in reaching goals 

• Find collaborating with colleagues energizing 

• Like to question the status quo 

• Need to explore “why not?” before dismissing an option 

• Comfortable experimenting with conflicting concepts 

• Expect and welcome accountability 

• Uncomfortable with delays and stagnation 

• Able to start and sustain meaningful relationships with peers, teams and customers 

• Thrives in difficult situations and in finding solutions 

• Get excited by creating and improving processes to streamline implementing software

• Manage all billable and non-billable team activities to improve the billable utilization

• Monitor, challenge and implement methodologies to speed up the implementation processes

• Implement processes and practices to achieve financial, employee and client success measures

• Strategic planning for operational growth

• ·Collaborate with the R&D department to meet customer requirements and market needs

• Lead with the Harris Core Values

• Manage all revenue streams associated with Operations

• Innovate on ways to efficiently implement new software

• Create and maintain effective collaboration between the variety of experts on staff 

• Experience in Project Management

• Ability to speak French a plus for this position

• Form cross-functional teams of experts to drive constituent- and customer-driven enhancements 

• Collaborate with Sales on opportunities, share ownership on wins and losses 

• Modify current and create new implementation processes that increase competitive advantage 

• Engage with customers to build lasting, mutually beneficial relationships