VP of Operations & Strategy

It's fun to work in a company where people truly BELIEVE in what they're doing!

Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.

VP of Operations & Strategy

This position will lead efforts to establish strategic relationships, partnerships, and drive growth for our cloud-based SaaS golf management platform. The focus will be on preparing the product for a January 2026 launch and defining our initial Ideal Customer Profiles (ICPs). Success in this role involves close collaboration with product and engineering teams to achieve early wins, as well as partnering with sales to promote adoption throughout the Americas. We seek a candidate who is a strategic thinker with a proven B2B background—ideally with experience crafting go-to-market strategies from launch through revenue, collaborating across internal and external stakeholders, and who has a genuine passion for the golf industry.

Responsibilities and Duties:

• MVP Launch: Develop and execute a go-to-market strategy for Project Oakmont, covering the MVP, product launch, and identification of key industry sub-segments.
• Cross-Functional Collaboration: Partner closely with marketing, sales, and product teams to ensure business development aligns seamlessly with go-to-market plans and client needs directly influence product enhancements.
• Partnership Development: Forge partnerships with organizations within the golf sector, technology providers, and other relevant groups to boost the platform’s visibility and value.
• Industry Engagement: Act as the company’s representative at golf industry events, trade shows, and conferences to raise brand awareness and broaden professional connections.
• Opportunity Identification: Investigate and identify untapped market areas, new trends, and potential integrations with complementary services to discover new opportunities.
• Market Insights: Equip leadership with practical insights on market changes, competitor moves, and customer feedback to refine positioning and strategy.

Skills and Competencies:

• Operational executive with a results-driven approach and a record of building cross-functional teams that reach or surpass goals.
• Capable of working both independently and collaboratively within a dynamic startup setting.
• Skilled in strategic planning while being detail-oriented and adaptable when needed.
• Expert in relationship management and networking.
• Strong communicator.

Experience and Education Requirements:

• Bachelor’s degree in business, marketing, or a related discipline (MBA preferred, not mandatory).
• At least five years’ experience in B2B operations, partnerships, or strategic sales, preferably in SaaS, tech, or the golf sector.
• Outstanding communication and presentation abilities, with aptitude for tailoring messages to different audiences.
• Strategic mindset, proactive, entrepreneurial, and skilled at spotting and seizing new opportunities.
• Deep understanding of the golf industry, including operational and financial challenges faced by various types of course operators.
• Demonstrated ability to foster and maintain relationships with diverse stakeholders.
• Proficient in CRM tools (e.g., Salesforce, HubSpot) and the Microsoft Office Suite.
• Willingness to travel up to 30% for client interactions, industry events, and exhibitions.
• A genuine enthusiasm for golf and familiarity with golf course operations is highly desirable.

Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.