Vice President, Last Mile Operations

Accelerate your career at RXO
RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

As Vice President, Last Mile Operations at RXO, you will serve as the operations leader and P&L owner for all Last Mile delivery operations for designated client across the country. This role is accountable for driving operational excellence and ensuring best-in-class service performance.

This position requires a visionary leader who can balance hands-on execution in a fast-paced, matrix-driven environment while delivering exceptional results.

What Your Day-to-Day Will Look Like:

• Lead Operations and Drive Profitability: Take ownership of Last Mile operations for the designated client, ensuring financial performance and operational efficiency while implementing strategies to optimize cost and service quality.

• Partner for Growth: Collaborate with the VP, Client Solutions and other key stakeholders to identify new business opportunities and align operational capabilities with client needs to support expansion and long-term partnerships.

• Build Executive Relationships: Engage with Client’s Operations leadership and key stakeholders to strengthen relationships, align priorities, and deliver exceptional service outcomes.

• Forecast and Optimize Capacity: Anticipate capacity needs and manage intermodal network flows to meet demand and maximize profitability. Determine optimal use of people and equipment for efficiency.

• People Leadership and Talent Development: Implement best-in-class processes for recruiting and onboarding operations talent. Design and deliver scalable training programs for hiring managers and frontline leaders. Carry out people manager responsibilities in accordance with the organization's policies and applicable laws.

• Ensure Safety and Compliance: Maintain adherence to corporate safety standards and all state and federal regulations. Continuously monitor and improve operational procedures for better delivery performance.

• Foster Positive Workplace Practices: Execute labor relations strategies and drive initiatives that promote a positive, engaging work environment for all employees.

• Travel: Regular travel is expected —up to 80%—to Client’s operational locations, participate in loadouts and walk the floors of field locations to provide leadership, build relationships, and ensure operational excellence.

What you’ll need to excel:

At a minimum, you’ll need:

• Bachelor’s degree in business administration, Supply Chain Management, Logistics, or a related field.

• 10+ years of progressive leadership experience in logistics, transportation, or supply chain operations.

• Proven experience in senior operations leadership roles, preferably in logistics, transportation, or last-mile delivery.

• Strong financial acumen with demonstrated success in P&L management.

• Ability to lead cross-functional teams and influence in a matrix organization.

• Expertise in capacity planning, network optimization, and operational excellence.

• Exceptional communication, strategic thinking, and relationship-building skills, preferably with Executive leadership.

It’d be great if you also have:

• Experience working directly with major retail clients or large-scale strategic partnerships.

• Advanced knowledge of logistics technology platforms and data-driven decision-making tools.

• A proven track record of leading high-growth initiatives and driving operational transformation in a complex, multi-site environment

Does this sound like you? Check out what else RXO has to offer.

Why Join Us:

Our Benefits

• Comprehensive medical, dental, and vision plans

• 401(k) retirement plan with up to 5% company match

• Pre-tax accounts to help streamline eligible expenses

• Company-paid disability and life insurance

• Employee Assistance Program (EAP)

• Career and Leadership Development Programs

• Paid time off, company holidays, and volunteer days

Our Culture

Our values are the key to our unique culture and our ability to deliver for everyone we serve.

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.

The Next Step
Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.