UX Content Specialist

The Digital Content Specialist will be responsible for writing clear, concise, and engaging content to support service and operational communications across various lines of business at Ascensus. This role requires collaboration with marketing and business stakeholders to implement effective and informative communications that enhance client experience and drive the desired operational outcomes. The ideal candidate will possess experience in a regulated industry and demonstrate proficiency in translating the needs of business stakeholders, legal, and compliance into clear and engaging copy for our audiences.

Section 2: Job Functions, Essential Duties and Responsibilities

• Adopt a digital-first, client-centric approach to writing by focusing on tone and manner, while also leveraging personalized video as a communication channel to enhance engagement.
• Write clear, concise, and engaging copy for a variety of operational communications, including but not limited to emails, videos, newsletters, product guides, client-facing service information, and product web copy.
• Translate complex legal, compliance, and business requirements into content that is easily understood by the target audience while ensuring regulatory accuracy.
• Collaborate with marketing and business stakeholders, legal, and compliance teams to ensure messaging meets the necessary operational, legal, and brand guidelines.
• Maintain a consistent voice and tone that aligns with Ascensus' brand and editorial standards.
• Manage multiple content projects simultaneously, meeting deadlines and quality standards.
• Support the creation of external communications strategies to increase operational effectiveness and improve client experience.
• Analyze content effectiveness and make improvements as needed based on performance metrics and feedback.
• Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.
• Our I-Client service philosophy and our Core Values of People Matter, Quality First and Integrity Always® should be visible in your actions on a day-to-day basis showing your support of our organizational culture.

Section 3:  Experience, Skills, Knowledge Requirements

• Bachelor’s degree in Communications, Marketing, English, or a related field.
• Proven experience (3+ years) creating operational communications in a regulated industry, ideally in financial services or a similar sector.
• Strong writing, editing, and proofreading skills with an eye for detail and clarity.
• Ability to simplify complex legal and compliance information into digestible, client-friendly content.
• Experience collaborating with cross-functional teams, including business stakeholders and legal/compliance teams, to develop accurate and on-brand messaging.
• Strong understanding of brand guidelines and editorial standards.
• Ability to work in a fast-paced, deadline-driven environment.
• Proficient in Microsoft Office Suite; familiarity with email marketing platforms and operational tools is a plus.
• Strong organizational skills and ability to manage competing priorities.

For all virtual remote positions, in order to ensure associates can effectively perform their job duties with no distractions, we require an uninterrupted virtual workspace and there is also an expectation of family care being in place during business hours. Additionally, there is an internet work speed requirement of 25 Mbps or better for individual use. If more than one person is utilizing the same internet connection in the same household or building, then a stronger connection is required. If you are unsure of your internet speed, please check with your service provider. Note: For call center roles specifically, it is a requirement to either hardwire your equipment directly to the internet router or ensure your workstation is in close proximity to the router. Please ensure that you are able to meet these expectations before applying.

We are proud to be an Equal Opportunity Employer

Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate from @ascensus.com or @futureplan.com email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website.