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Job Title: Underwriting Support Supervisor
Location: Remote, USA
Reports to: Underwriting Director
Employment Type: Full time
Job Req ID: 2026
Req Begin Date: 7/8/2026
About TMHCC
Tokio Marine HCC (TMHCC) brings 50 years of service to the specialty insurance industry, today offering over 100 products to commercial customers in 180 countries around the world. Every policy we write is special, enabling our clients to do amazing things. From insuring the crops that feed us to the rock concerts that entertain us, to rescuing international travelers in trouble.
Organic growth and over 60 successful acquisitions have grown our 2023 Gross Written Premium (GWP) to over $7.5 Billion. Our workforce has grown to 4,300 worldwide … big, but not so big that you cannot make a difference. Our Good Company values, including integrity, empowerment, and commitment to customer service, and a culture of innovation, communication, and collaboration make TMHCC a great place to work.
What We Offer
- Competitive salary and employee benefit package
- Strong learning culture
- Growth perspectives
- 6% 401K match
- 20 days of PTO and 2 Floating Days
- Paid parental leave
- An opportunity to love what you do
Supervises the underwriting support staff in the processing of new and renewal insurance policies and maintenance of agent records. This position can supervise individuals who provide underwriting assistance to the underwriting department.
Key ResponsibilitiesRelying on broad experience and judgment, this role is accountable for accomplishing the following responsibilities and has substantial latitude for actions or decisions made with minimal review.• Responsible for staff scheduling to include: department workflow, work assignments, employee training, and employee absences.
• Document and communicate performance appraisals and address disciplinary issues.
• Conduct interviews for new or replacement staff and provide new employee training.
• Assist staff to resolve complex or out of policy operational problems.
• Coach and provide career development advice to staff.
• Serve as primary point of contact for department staff with questions pertaining to procedures and processes.
• Monitor department work flow to ensure adherence to company policies, procedures, and quality standards.
• Oversee the input of new, temporary and/or renewal submissions into designated database by Underwriting support staff.
• Review and approve correspondence such as quote letters, memorandums, declinations, or invoices.
• Approve within given authority or recommend approval or denial to higher authority.
• Perform work of Underwriting support staff to meet deadlines or commitments.
• Evaluate, develop, recommend, and implement improvements to current departmental processes and procedures.
• Coordinate with Accounting/Collection personnel on policy cancellations.
Competencies
Planning
• Develop work plans, establish timelines, and set goals for assigned work unit.
• Assign resources as needed.
• Meet commitments on deadlines.
Communication
• Communicate team or group results to management and make appropriate recommendations.
• Prepare written and verbal presentations to convey information.
Cost Management
• Drive improvement in existing business processes and assist in the identification and implementation of new processes.
• Assist in development and is accountable for budget for work unit.
• Work within financial objectives set by management.
Business Controls and Policies
• Comply with all corporate policies and procedures.
• Identify control objectives for designated function and implement cost-effective controls designed to meet those objectives.
• Test controls to determine if they are performing as intended.
People Management
• Has full HR responsibility for direct reports including making hiring decisions, training, coordinating work, establishing standards, reviewing work, conducting performance appraisals, and providing coaching or counseling
Education
4 Year Bachelor's Degree in Business Administration, Accounting, Finance, a related field, or the equivalent education and/or experience
Experience
6 Years of relevant and progressive Underwriting experience in specialty or related area that includes a strong working knowledge of state laws
• Possess and have ability to apply broad knowledge of principles, practices, and procedures
• Excellent written and verbal communications skills with an emphasis on confidentiality, tact, and diplomacy
• Exceptional organizational and analytical skills; demonstrated ability to manage multiple tasks simultaneously
• Knowledgeable of industry changes, legal updates, and technical developments related to applicable area of the Company's business to proactively respond to changing business environment
• Advanced proficiency and experience using Microsoft Office package (Excel, Access, PowerPoint, Word)
Tokio Marine HCC is an equal opportunity employer that values diversity and inclusion. We offer competitive compensation, comprehensive benefits, and professional growth opportunities within a global organization.
The pay range for this position is $69,500-$126,200 which includes geographic adjustments, where applicable. The pay range is the range THMCC, in good faith, believes is the range of compensation for this role at the time of this posting. The hired applicant will be offered pay within the entire range based on the candidate’s geographic location, qualifications, work experience, education, and/or skill level. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of color, race, sex, national origin, sexual orientation, religion, age, veteran status, disability, pregnancy, citizenship status, genetic information, or any other basis protected by federal, state, or local pay equity laws. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the Company is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction or challenge the accuracy of the background report.
The Company will consider for employment all qualified applicants, including
those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, such as the Violent Crime Control and Law Enforcement Act of 1994 (18 USC § 1033(e))(the “VCCLEA”), which restricts financial institutions and insurers such as TMHCC from employing individuals with certain types of criminal convictions. Where the hiring and employment of individuals is not restricted by the foregoing, the Company will consider qualified applicants with arrest or conviction history in compliance
with applicable law such as the California Fair Chance Act, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance, the San Diego Fair Chance Ordinance, and the San Francisco Fair Chance Ordinance.
As an insurance company, we comply with certain federal, state and local laws such as the Violent Crime Control and Law Enforcement Act of 1994 (18 USC § 1033(e)), which restricts our ability to employ individuals with certain types of criminal convictions. Where not restricted by law and for criminal history not covered by this law, the Company will consider qualified applicants with arrest or conviction history in compliance with applicable law.
Tokio Marine HCC offers a competitive salary and a generous employee benefits package including among other benefits, subsidized medical, prescription, dental, vision and basic life and disability insurance, 401(k)plan with Company matching contributions, paid parental leave, paid time off and/or paid sick leave, and educational/loan assistance.
Tokio Marine HCC is a leading specialty insurance company underwriting more than 100 classes of specialty insurance with employees located across 180 counties. TMHCC was established in 1974 and is headquartered in Houston, Texas with offices across the United States and Europe, Mexico, Australia, and in Tokyo, Japan. The Company offers competitive compensation, great benefits, and the strength, stability, growth, and profitability that comes from being a member of the Tokio Marine Group of Companies. Tokio Marine HCC is an equal opportunity employer. Please visit www.tmhcc.com for more information about our companies.
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