Partners with teams across the enterprise to define the strategy and design direction, architecture, development, and content disciplines and ensure cohesion across all communication channels.
Core Responsibilities
1. Architects UX Strategy Across Programs
Develops and leads user experience interface architecture strategies that align with business and marketing goals. Drives initiatives that elevate the overall user journey and ensure cohesion across teams, platforms and touchpoints.
2. Leads Cross-Divisional Collaboration
Partners with cross-functional team members, including product, engineering, analytics and research, to deliver high-impact experience solutions. Coordinates creation and delivery of designs, prototypes, and documentation. Regularly presents strategic recommendations to senior leaders and stakeholders to influence direction and priorities.
3. Explores Emerging Technologies and Market Trends
Maintains a strong awareness of evolving industry and market trends to inform strategic UX decisions and ensure solutions remain competitive and forward-thinking.
4. Applies Research and Data-Driven Insights
Utilizes both qualitative and quantitative data and insights to inform decisions. Synthesizes user feedback, behavioral data, and analytics to continuously refine and optimize the user experience.
5. Defines Experience Requirements and Guides Execution
Collaborates with product owners and cross-functional team members to define user and business requirements. Ensures strategic alignment from concept through delivery, partnering closely with development teams to maintain design integrity throughout execution.
6. Champions Strategic UX Initiatives and Special Projects
Leads or contributes to special projects that advance UX maturity across the organization. Takes initiative in identifying gaps, proposing solutions, and mentoring team members to foster a culture of design excellence.
Qualifications
Five years related work experience, Two years of User Experience or User Interface experience.
Undergraduate degree or equivalent combination of training and experience in a creative or technical field. Graduate degree preferred.
UX design and mobile app experience preferred.
Special Factors
Sponsorship
Vanguard is not offering visa sponsorship for this position.About Vanguard
At Vanguard, we don't just have a mission—we're on a mission.
To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
Top Skills
Vanguard Charlotte, North Carolina, USA Office
Two North Falls Plaza, Charlotte, NC, United States, 28217
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